Emma Armstrong
Waxahachie,TX
Summary
Dynamic and proactive event staff member with a strong background in hospitality at The Abbey Estate. Proven ability to enhance guest relations and ensure seamless event execution. Skilled in facilities preparation and maintaining high cleanliness standards, contributing to exceptional customer satisfaction. Recognized for strong teamwork and leadership qualities in fast-paced environments. Personable, upbeat and focused on making events successful with efficient and organized support. Ready to apply 3 years of experience and diverse skills to new role.
Overview
3
3
years of professional experience
Work History
Event Staff Member
The Abbey Estate
05.2022 - Current
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Oversaw event operations to keep running smoothly.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.
- Fostered positive and energetic environment, directly contributing to overall success of events.
- Supported catering staff in providing quality food service for guests during events, maintaining cleanliness and organization.
Front of House Employee
Chick-fil-A
06.2022 - 10.2022
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Completed milkshakes and ice cream desserts for customers.
Education
Bachelor of Science - Kinesiology
Nelson University
Waxahachie, TX08-2028
High School Diploma -
Family Education Days (Homeschool Co-op)
Midlothian, TX05-2025
Skills
- Strong teamwork
- Leadership qualities
- Food and beverage experience
- Initiative and proactivity
- Food and beverage handling
- Positive attitude with strong work ethic
- Adaptability and flexibility
- Self-motivation
Timeline
Front of House Employee
Chick-fil-A
06.2022 - 10.2022
Event Staff Member
The Abbey Estate
05.2022 - Current
Bachelor of Science - Kinesiology
Nelson University
High School Diploma -
Family Education Days (Homeschool Co-op)
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