Emma Ashley
Wichita,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Project Support Specialist
Cox Communications
05.2022 - Current
- Managed and assigned WATTS task flow to aid fulfillment team and ensure timely completion of projects
- Worked with leadership in all markets across the region to generate technician coverage maps, facilitating efficient task assignment while addressing geographic, on-call, and PTO constraints
- Aided in developing and maintaining region-specific notes to ensure proper task assignments
- Collected and organized metrics for leadership reports
- Developed training materials covering new and existing processes for a new team member.
Key carrier
HomeGoods
12.2017 - 01.2022
- Supervision and management of associates, merchandising of product, customer service, maintenance of store appearance
- Began as a seasonal associate (2017-2019), became a regular part time associate (2019-2020), promoted to merchandise coordinator August 2020 and to Key Carrier January 2021.
Nursery Employee
Genesis Health Clubs
07.2016 - 08.2017
- Supervision of club members’ children in play, diaper and restroom responsibilities, maintenance of cleanliness of nursery.
Education
Bachelor of Arts - Business Administration
Wichita State University
Wichita, KSBachelor of Arts - Human Biology, Pre-Med
University of Kansas
Lawrence, KS05.2022
High School Diploma - International Baccalaureate
Wichita High School East
Wichita05.2017
Skills
- Software Knowledge
- Documentation Management
- Team Collaboration
- Creative Thinking
- Detail Oriented
- Relationship Building
- Phone and Email Etiquette
- Customer Relationship Management
- Documentation And Reporting
Skills Abilities
5 years of customer service experience, Ability to communicate well with peers and superior staff, Well-developed typing abilities, Proficiency in Microsoft programs, Online communication including email, video conferencing, etc, Ability to multitask within multiple programs, Well-versed in retail cash office system, Ability to adapt to evolving business needs, Planning and execution of tasks and projects, Effective time management to keep up with pace of business, Years of experience in collaborative team settings, Organization of tasks and materials to maintain optimal work flow
Timeline
Project Support Specialist
Cox Communications
05.2022 - Current
Key carrier
HomeGoods
12.2017 - 01.2022
Nursery Employee
Genesis Health Clubs
07.2016 - 08.2017
Bachelor of Arts - Business Administration
Wichita State University
Bachelor of Arts - Human Biology, Pre-Med
University of Kansas
High School Diploma - International Baccalaureate
Wichita High School East
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