Emma Auyeung
Las Vegas,NV
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising in total 2 years. I am equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. I have an excellent reputation for following clinical guidelines and procedures, efficiently handling phone calls, effectively calling patients for their visits and reminders for their visits and warmly welcome and handle every individual that walks in the door.
Overview
5
5
years of professional experience
Work History
Wellness Coordinator
Joint Ventures LLC
01.2023 - Current
- Served as a liaison between patients and the Doctor, addressing concerns related to the cost of their wellness policies and routine chiropractic care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Expedited check-in and check-out procedures for patients, ensuring seamless experiences during their visits.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Confirmed appointments, communicated with clients, and updated patient records.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
ESL Teacher
KGI School
05.2021 - 08.2022
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Strengthened students'' writing abilities through comprehensive essay assignments and detailed evaluation of grammar, punctuation, and style.
- Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Educated students in basics of English grammar and conversational speaking.
- Emphasized critical thinking through small group activities.
- Assisted department head in establishing daily schedules, curriculum, and ESL activities.
- Assigned lessons and corrected homework.
- Collaborated with other professionals to develop creative solutions to challenges faced by adult learners.
Wellness Coordinator
The Joint Chiropractic
03.2022 - 07.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients and medical staff to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Private ESL Tutor
Eldredge Family Consulting
06.2019 - 02.2021
- Enhanced student comprehension by employing diverse teaching methods and tailoring lessons to individual learning styles.
- Increased student confidence in their language abilities through personalized feedback and regular progress assessments.
- Developed strong rapport with students, creating a positive learning environment that fostered growth and improvement.
- Collaborated with parents to address concerns, share progress updates, and suggest strategies for continued success.
- Improved writing skills with focused exercises targeting grammar, sentence structure, and organization of ideas.
- Boosted reading comprehension by selecting age-appropriate literature and guiding students through analysis of themes, characters, and plot development.
- Implemented effective time management strategies during tutoring sessions to ensure optimal coverage of material and efficient use of time.
- Monitored student progress using comprehensive assessment tools for continuous improvement in language proficiency.
- Adapted lesson plans according to evolving student needs, ensuring consistent progress towards fluency goals.
- Incorporated multimedia resources such as videos, music, and articles into lessons to enrich the learning experience.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Monitored student progress and provided feedback and support.
- Conducted review sessions to help students prepare for tests.
Education
Career Certificate - Introductory Coursework in Child Care
Penn Foster High School
Homeschool11.2021
Career Certificate - Anatomy And Physiology
Penn Foster Career School
Scranton, PA06.2021
TESOL - 120 Hour TESOL Certificate Course
International Open Academy
UK02.2020
High School Diploma -
Penn Foster
Homeschool11.2019
Skills
- HIPAA Compliance
- Payment Collection
- Medical Office Administration
- Appointment Scheduling
- Documentation
- Electronic Medical Records
- Telephone Etiquette
- Workflow Optimization
- Office Administration
- Patient Relations
- Mandarin Chinese Proficiency
Languages
Chinese (Mandarin)
Professional Working
Timeline
Wellness Coordinator
Joint Ventures LLC
01.2023 - Current
Wellness Coordinator
The Joint Chiropractic
03.2022 - 07.2022
ESL Teacher
KGI School
05.2021 - 08.2022
Private ESL Tutor
Eldredge Family Consulting
06.2019 - 02.2021
Career Certificate - Introductory Coursework in Child Care
Penn Foster High School
Career Certificate - Anatomy And Physiology
Penn Foster Career School
TESOL - 120 Hour TESOL Certificate Course
International Open Academy
High School Diploma -
Penn Foster
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