Emma Avalos
Bountiful,UT
Summary
I am a qualified candidate with years of experience such as, excellent customer service, multitasking, computer skills, purchasing stock and working with vendors, working independently from home, at work, and with team members. I'm always looking for new challenges and experiences to broaden my skills. I am a dedicated, hard working, quick learner, and take challenges with stride. I have a positive, optimistic outlook on life, on work I'm doing, and would be a great addition to the team.
Overview
8
8
years of professional experience
Work History
Waitress/Barista
Annie's Cafe
Bountiful, UT
05.2024 - Current
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Resolved customer service issues in a timely manner while providing excellent customer service at all times.
- Handled escalated customer service matters professionally.
WFH Purchase Specialist
eReplacementParts.com Inc.
Midvale, Utah
02.2020 - 04.2024
- Maintained records of all procurement activities including supplier contracts and purchasing documents.
- Verified invoices for accuracy prior to payment processing.
- Maintained a database of approved suppliers along with their contact information.
- Managed inventory levels of purchased items in order to avoid stock-outs or excesses.
- Coordinated with various departments to determine supply needs.
- Developed and maintained relationships with suppliers to ensure reliable supply chains.
- Verified warehouse received accurate and timely inventory by regularly consulting database.
- Managed inventory levels to meet production needs while minimizing excess stock.
- Identified obsolete or slow moving items for disposal or sale at discounted prices.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Managed invoicing activities such as generating purchase orders or processing payments.
Waitress
Jinya, Ramen Bar
Midvale, UT
10.2016 - 01.2020
- Served alcoholic beverages responsibly in accordance with state laws.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Trained new employees to perform duties.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
Warehouse Worker
Amazon
Salt Lake City, UT
05.2019 - 07.2019
- Loaded and unloaded cargo from trucks, vans, pallets and other storage containers.
- Utilized a variety of hand tools for assembling or disassembling merchandise as required.
- Tracked inventory levels through use of barcode scanning devices or manual counting methods.
- Packaged items carefully prior to shipment in order to avoid damage during transit.
- Filled customer orders according to pick tickets accurately and efficiently.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
Japanese Basic Conversation
Genki Jacs
Tokyo, Japan03-2023
High School Diploma -
Hillcrest Highschoool
Midvale, UT05-2016
Skills
- Microsoft Excel
- Excellent Customer Service
- Multitasking
- Monitoring stock and inventory
- Photoshop
- Accuterm
- Computer skills
- Working independently with low supervision and in teams
- Advertising and marketing
- Presentation and organization
- Attention to detail
- Problem solving skills
Art Business
I own a small business that I created soon after graduation with my own designs of accessories, keychains, lanyards, decor for plants, etc. I sell these items on Etsy, and occasionally during farmers markets or large conventions.
I take time to think of ways and add detail to make my booth stand out, as well as the items I sell, making them unique and creating designs customers would enjoy. I manage my own stock and work with manufactures to customize how I want my designs to look as the finished product.
Timeline
Waitress/Barista
Annie's Cafe
05.2024 - Current
WFH Purchase Specialist
eReplacementParts.com Inc.
02.2020 - 04.2024
Warehouse Worker
Amazon
05.2019 - 07.2019
Waitress
Jinya, Ramen Bar
10.2016 - 01.2020
Japanese Basic Conversation
Genki Jacs
High School Diploma -
Hillcrest Highschoool
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