Summary
Overview
Work History
Education
Skills
Focuses At Work
References
Timeline
Generic

Emma Bacon

Houston,TX

Summary

Talented manager with expert team leadership, planning and organizational skills built through a varied work history. Experience delivering customer service and administrative excellence, including clerical support and personable interaction. Excels in calendar management, scheduling, data entry and database administration. Diligent professional with exceptional management abilities and results-driven approach. Known for fostering a positive work environment through a vibrant personality and commitment to good team morale

Overview

6
6
years of professional experience

Work History

Company Manager & Stage Manager

Rec Room Arts
04.2022 - Current
  • Scheduling meetings, rehearsals and deadlines for various departments.
  • Creating and sending contracts to incoming workers in various departments.
  • Paying contracted workers within established timeframe.
  • Creating production calendars and sharing them with the team.
  • Maintaining consistent communication between company members, production team, directors, and actors.
  • Maintaining professional, organized, and safe environment for employees and patrons.
  • Resolving conflicts, actively listening to concerns and finding appropriate middle ground.

Server / Headwait / Bartender

Jimmy Changas Katy
08.2020 - 07.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Lead the team of servers during closing duties.
  • Closed out and balanced the credit card receipts, and gather and record funds for the full team of servers and bartenders.
  • Trained new servers and bartenders.

Receptionist & Social Media Director

Toni&Guy
11.2019 - 07.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and responded to inquiries from callers seeking information.

Barista / Shift Leader

Minuti Coffee Katy
01.2018 - 11.2019
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Trained new employees.
  • Maintained inventory and accepted order deliveries.
  • Restocked and cleaned stations to maintain cleanly and operable standards.
  • Generated friendly atmosphere.
  • Maintained customer loyalty and satisfaction by remembering personal preferences.

Cashier / Server

Masala Wok Katy
09.2017 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

BFA in Stage Management -

University of Houston
12.2023

Associates of Arts -

Lone Star College
05.2020

Skills

  • Schedule Preparation
  • Organization
  • Customer Service
  • Policy Implementation
  • Expense Tracking
  • Contract Management
  • Team Leadership
  • Time Management
  • Sales Techniques
  • Verbal and Written Communication
  • Workflow Planning

Focuses At Work

  • Customer service
  • Bartending & Serving
  • Organization & leadership
  • Work-life balance

References

Brady Hetnik, (432) 385-4771, brady_hetnik@yahoo.com Johnny Mena, (832) 474-1350, jmena3000@gmail.com Jasmine Sanchez, (832) 265-7513, jasminemariesan@icloud.com

Timeline

Company Manager & Stage Manager

Rec Room Arts
04.2022 - Current

Server / Headwait / Bartender

Jimmy Changas Katy
08.2020 - 07.2022

Receptionist & Social Media Director

Toni&Guy
11.2019 - 07.2020

Barista / Shift Leader

Minuti Coffee Katy
01.2018 - 11.2019

Cashier / Server

Masala Wok Katy
09.2017 - 01.2018

BFA in Stage Management -

University of Houston

Associates of Arts -

Lone Star College

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Emma Bacon