Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Bahrenburg

Point Pleasant ,NJ

Summary

  • Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 2 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
  • Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
  • Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 2 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
  • Reliable employee with a great understanding of holistic healthcare and the benefits of fitness. An energetic Chiropractic Assistant highly talented in therapies and electric muscle stimulation.

Overview

9
9
years of professional experience

Work History

Patient Care Coordinator

Neurabilities
Wall Township, New Jersey
03.2020 - Current
  • Coordinated patient appointments and managed scheduling for multiple care providers.
  • Assisted patients with insurance verification and benefit inquiries.
  • Facilitated communication between patients, families, and healthcare teams.
  • Maintained accurate patient records using electronic health record systems.
  • Organized patient follow-up calls to ensure continuity of care.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Completed insurance verifications and claim forms for patient intake and processing.

Receptionist

Professional Physical Therapy
Spring Lake, NJ
08.2019 - 02.2020
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Worked with spread sheets, experienced with excel
  • Maintained all financial records to verify timely clearance of all credit and debit activities.

Receptionist

Thompson Healthcare And Sports Medicine
Brick, NJ
06.2018 - 07.2019
  • Took accurate messages for staff and management to facilitate open and speedy communication
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Answered Phones
  • Organized and managed patient charts
  • Import patient information into Medisoft
  • Scheduled, rescheduled, and canceled patient appointments
  • Accepted and applied all patient co insurances
  • Walked all new patients through paper work and explained out of network benefits
  • Contacted insurances companies to verify patient benefits

Chiropractic Assistant

Thompson Healthcare And Sports Medicine
Point Pleasant, NJ
06.2018 - 07.2019
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
  • Pleasantly answered phone calls and scheduled appointments for patients for large chiropractic office
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision
  • Educated patients about medications, procedures and physician's instructions
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
  • Kept facility stocked with necessary supplies, equipment and instruments
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
  • Positioned patients for optimal comfort before procedures

Sales Representative

Ulta
Brick, NJ
08.2016 - 05.2018
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Negotiated and closed deals with minimal oversight
  • Won store sales competition for most sign ups for events, resulting in better numbers
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths

Education

High School Diploma -

Point Pleasant Borough High School
Point Pleasant, NJ
2013

Skills

  • Insurance verification
  • Healthcare knowledge
  • Effective written and verbal communication
  • Telephone etiquette
  • Recordkeeping
  • Computer skills
  • Understands medical procedures
  • Charting expertise
  • Patient scheduling
  • Data entry
  • Inventory restocking and oversight
  • Organization and efficiency
  • Detail oriented
  • Open and clear communicator
  • Multitasking ability
  • Multi-line telephone skills
  • Flexible
  • Professional and polished presentation
  • Service-oriented mindset
  • Business operations understanding
  • Electric muscle stimulation

Timeline

Patient Care Coordinator

Neurabilities
03.2020 - Current

Receptionist

Professional Physical Therapy
08.2019 - 02.2020

Receptionist

Thompson Healthcare And Sports Medicine
06.2018 - 07.2019

Chiropractic Assistant

Thompson Healthcare And Sports Medicine
06.2018 - 07.2019

Sales Representative

Ulta
08.2016 - 05.2018

High School Diploma -

Point Pleasant Borough High School

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