Emma Bailey
Blacksburg,VA
Summary
Proven to excel in multitasking and organization, I leveraged these skills at Warm Hearth Village to enhance seniors' quality of life, demonstrating a goal-oriented mindset. My tenure at Perspective Gallery further honed my effective communication and interpersonal skills, contributing to enriched visitor experiences. Achievements include leading innovative activities and fostering community inclusion, underpinned by a strong foundation in behavior management and special needs advocacy.
References available upon request.
Overview
6
6
years of professional experience
Work History
Village Center Intern
Warm Hearth Village
08.2024 - Current
- Maintained clean, safe, and well-organized client environment.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with exercise classes and activities.
- Provided safe mobility support to help patients move around personal and public spaces as well as throughout exercise classes.
- Engaged in posture, balance, and gait classes with elderly clients to aid in mobility, stability, and confidence in movement.
- Helped lead Rock Steady Boxing classes for elderly clients to improve strength and coordination.
- Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
Gallery Assistant
Perspective Gallery at Virginia Tech
06.2024 - Current
- Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
- Enhanced visitor experience by providing knowledgeable and friendly assistance during gallery tours and events.
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
- Facilitated good gallery visitor flow to enhance viewing experiences and minimize accident potential.
- Contributed to a welcoming environment for guests by maintaining clean and organized gallery spaces.
Server
Cabo Fish Taco
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Babysitter
Kristen Lawlor
06.2018 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Arranged transportation for school and activities, ensuring punctuality.
- Coordinated outdoor activities to promote physical health and exploration.
- Supported educational development by assisting with homework and school projects.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Transported children to and from school, medical appointments and extra-curricular activities.
Activities Volunteer
Warm Hearth Village
08.2023 - 03.2024
- Ensured safety of all participants by adhering to proper protocols during potentially hazardous activities such as outdoor excursions or sports games.
- Provided exceptional customer service, addressing concerns promptly while maintaining professionalism and tact.
- Demonstrated adaptability when faced with last-minute changes or challenges, quickly devising alternative plans while keeping participants engaged.
- Improved social interaction among participants by facilitating conversation and encouraging teamwork during events.
- Promoted a positive environment by modeling enthusiasm, patience, and empathy in all interactions.
- Developed strong rapport with participants, fostering a sense of belonging within the community.
- Collaborated with other volunteers to provide consistent support and coverage for all scheduled events.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention. Engaging in activities such as memory games, bingo, and various puzzles.
- Lead exercise classes for residents, while implementing memory care strategies to enhance participation and experience.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
Barista/Cashier
Panera Bread
01.2023 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Lead Teacher
Q’s Corner
06.2022 - 08.2022
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Taught students across multiple classifications and degrees of special needs.
- Instructed students with physical and cognitive disabilities.
- Led activities that developed students' physical, emotional, and social growth.
- Advocated for rights and needs of students with special education requirements, ensuring access to appropriate resources and accommodations.
- Implemented behavior modification techniques to improve student social and academic performance.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Promoted memory, cognition and language development with hands-on activities and individualized instruction.
Babysitter/Caregiver
Maureen Carey
08.2018 - 05.2022
- Babysitter for a teenager with disabilities (from age 17-20)
- Encouraged child's emotional and social development.
- Assisted in feeding, toileting, and changing the child
- Read stories, sang songs and facilitated creative play.
- Offered support to assist with supervising special needs individuals in home.
- Improved communication skills with non-verbal children through sign language and other alternative methods.
- Maintained regular communication with families, ensuring transparency and fostering trust in childcare services.
Runner
Keller Williams
08.2019 - 07.2021
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Ran errands for various employees throughout company.
- Maintained efficient office operations by handling errands and administrative functions.
- Set up and also collected lockboxes and signage from various properties.
Education
Bachelor of Science - Human Development Major, Disability Studies Minor
Virginia Tech
Blacksburg, VA05.2025
Skills
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Multitasking and Organization
- Goal-oriented mindset
- Interpersonal and Social Skills
- Creative and Resourceful
- Attention to Detail
- Effective Communication
- Patience and understanding
- Community Inclusion
- Behavior Management
- Special Needs Advocacy
Timeline
Village Center Intern
Warm Hearth Village
08.2024 - Current
Gallery Assistant
Perspective Gallery at Virginia Tech
06.2024 - Current
Server
Cabo Fish Taco
04.2024 - Current
Activities Volunteer
Warm Hearth Village
08.2023 - 03.2024
Barista/Cashier
Panera Bread
01.2023 - 11.2023
Lead Teacher
Q’s Corner
06.2022 - 08.2022
Runner
Keller Williams
08.2019 - 07.2021
Babysitter/Caregiver
Maureen Carey
08.2018 - 05.2022
Babysitter
Kristen Lawlor
06.2018 - Current
Bachelor of Science - Human Development Major, Disability Studies Minor
Virginia Tech
Similar Profiles
Abbey JohnsonAbbey Johnson
Internship at Warm Hearth Village Kroontje Health Care CenterInternship at Warm Hearth Village Kroontje Health Care Center
Pamelyn MonsonPamelyn Monson
Office Manager at Ever Warm Hearth And PatioOffice Manager at Ever Warm Hearth And Patio
Manny SmadellaManny Smadella
Volunteer Running Sweep at Warm Hands Warm Hearts CharityVolunteer Running Sweep at Warm Hands Warm Hearts Charity