Emma Baldwin
New Milford,NJ
Summary
Dynamic and detail-oriented professional with experience as a Medical Receptionist at Primary Care Network Clinic, excelling in front desk operations and customer service. Proven ability to enhance patient satisfaction through effective appointment scheduling and compassionate communication, while maintaining strict confidentiality and optimizing workflow for improved efficiency. I’m very dependable and reliable as well.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Primary Care Network Clinic
02.2022 - 04.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Optimized appointment scheduling to maximize doctor availability.
Broker Assistant
Trade Pmr
01.2021 - 05.2023
- Managed documentation related to trade executions and settlements, facilitating smooth transaction processes for clients.
- Streamlined communication between brokers and clients, maintaining organized records of correspondence for easy reference.
- Facilitated seamless transition of accounts during broker changes by effectively coordinating with both internal teams and clients.
- Contributed to increased client retention by consistently providing exceptional customer service and support.
- Assisted with market research to identify new investment opportunities, helping brokers make informed recommendations to clients.
- Coordinated marketing efforts for brokerage services including creating promotional materials and organizing events.
- Processed and verified all new account applications and documents.
- Prepared orders to orchestrate transfers, tracked transactions, and documented activities with detailed records.
- Exhibited adaptability and resourcefulness by providing support during high-pressure situations such as market volatility or time-sensitive transactions.
Education
Associate In Science - Radiology
Santa Fe College
Gainesville, FL05.2025
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Appointment setting
- Records management
- Workflow optimization
- Medical office administration
- Inventory oversight
- Point-of-sale system
- Patient callbacks
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Data entry
- Organization and time management
- Adaptable and flexible
Timeline
Medical Receptionist
Primary Care Network Clinic
02.2022 - 04.2025
Broker Assistant
Trade Pmr
01.2021 - 05.2023
Associate In Science - Radiology
Santa Fe College
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