Emma Bazany
San Antonio,TX
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Diligent Research Intern organized in handling documentation, recordkeeping and data analysis. Skilled in enhancing research with accuracy and precision. Dedicated to executing protocols to meet study objectives and requirements. Motivated ESS student seeking internship in exercise physiology and anatomy and physiology to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Research Assistant
St. Phillips College Center of Science Excellence
San Antonio, Texas
08.2023 - Current
- Assisted inputting data in Excel.
- Monitored progress of projects to ensure timely completion.
- Maintained updates and downloaded apps on Oculus headsets used in our research.
- Aided in student involvement events.
- Aided in setup for experiment.
Peer Tutor
St. Phillips College Center of Science Excellence
San Antonio, Texas
01.2023 - Current
- Promoted a safe learning environment where all questions are welcomed without judgment or criticism.
- Implemented curriculums to develop subject matter knowledge in pupils.
- Created and implemented intervention strategies or individualized education plans (IEPs).
- Aided students in computer laboratories and other out-of-classroom academic environments.
- Helped students build confidence in their abilities through positive reinforcement and encouragement.
- Assisted students of varying skill levels with understanding and excelling in Anatomy and Physiology studies.
- Attended to students in classroom, study area, and home environments to maximize support.
Babysitter
Family
01.2017 - Current
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Identified warning signs of emotional and developmental problems in children.
- Coordinated playdates and outings to meet children's physical and social needs.
- Communicated positively with children and guardians.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established and maintained safe play environment for children.
- Helped children complete homework assignments and school projects.
- Administered medications, following strict instructions from parents and medical labels.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Assisted with light housekeeping duties as well as running errands.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Encouraged children to be understanding and patient with others.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Reassured children when upset providing emotional support and stability.
- Supervised children on playground to help develop physical and social skills.
- Prepared healthy, age-appropriate snacks and meals.
Barista
Coffee Crush
San Antonio, Texas
11.2021 - 03.2023
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Followed exact recipes for mixing and preparing beverage and food items.
- Packaged bagels, muffins and other food items for customer purchase.
- Learned and created special recipe items and seasonal offerings to best meet customer needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Monitored customer feedback to improve barista performance and customer service.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Monitored food preparation, production, and plating for quality control.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Created new recipes, outlined steps, and training staff on correct preparation.
Cashier
Shipley's Donuts
09.2018 - 11.2021
- Addressed customer needs and made product recommendations to increase sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Trained new staff on food preparation and safety procedures.
- Prepared and produced quality products to meet or exceed customer and company expectations.
- Removed trash and cleaned kitchen garbage containers.
- Monitored food temperature, discarding items not stored correctly.
- Kept workstation and area around workstation neat and clean.
- Stocked and rotated food items according to expiration dates.
- Pushed, pulled and transported large loads and objects.
- Maintained high personal grooming standards and uniform presentation.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Baked, decorated and displayed donuts per guidelines.
Summer Camp Counselor
St. Monica Catholic School
06.2021 - 08.2021
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Assisted in preparing recreational materials and supplies for each activity.
- Kept athletic and games equipment and facilities organized and maintained.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Administered first aid quickly to provide health and safety to campers.
- Collaborated with other recreation staff in developing new recreational activities.
- Escorted program participants to and from activities and on field trips.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
Lifeguard
El Dorado HOA
05.2020 - 08.2021
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Assisted in organizing and implementing recreational activities and programs.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Scanned main areas to monitor for any safety risks.
- Administered CPR and first-aid following best practices.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Inspected pools and pools areas for adherence to safety protocols.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Educated patrons on safety protocols and enforced safety rules.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Shared tips with patrons on swimming techniques and strength training.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Diploma -
Madison High School
San Antonio, TX05.2021
Some College (No Degree) - Exercise Sport Science
Texas State University
San Marcos, TXSome College (No Degree) - Kinesiology
St. Phillips College
San Antonio, TXSkills
- Conflict Mediation
- Food Preparation and Safety
- Safe Food Handling Practices
- New Hire Training
- Adaptive and Creative
- POS System Operations
- Excellent Memory
- Coffee Machinery
- Inventory Management
- Leading Employees
- Menu Memorization
- Ability to Adapt
- Team Leadership
- Data Collection
- Attention to Detail
- Equipment Management
- Database Research
- Time Management
- Anatomy & Physiology Instruction
- Exam Preparation
- Test Studying
- Building Learning Skills
- Homework Assistance
- Academic Support
- Goal Setting
Timeline
Research Assistant
St. Phillips College Center of Science Excellence
08.2023 - Current
Peer Tutor
St. Phillips College Center of Science Excellence
01.2023 - Current
Barista
Coffee Crush
11.2021 - 03.2023
Summer Camp Counselor
St. Monica Catholic School
06.2021 - 08.2021
Lifeguard
El Dorado HOA
05.2020 - 08.2021
Cashier
Shipley's Donuts
09.2018 - 11.2021
Babysitter
Family
01.2017 - Current
High School Diploma -
Madison High School
Some College (No Degree) - Exercise Sport Science
Texas State University
Some College (No Degree) - Kinesiology
St. Phillips College
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