Emma Bebo
Lewis Center,OH
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
HR Service Intern
Tailored Management - Roche Diagnostics
Columbus, OH
05.2025 - Current
- Maintained a high level of professionalism when responding to customer issues or concerns.
- Handle external issues such as natural EOAs, HR requests, and equipment return.
- Collaborated with team members in Costa Rica to ensure prompt response time to associates.
- Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies.
- Organized and maintained personnel records in a secure database.
- Participated in staff meetings to discuss company policies and procedures related to human resources management.
Hostess
Fisher's Cafe and Pub
Peninsula, OH
08.2024 - Current
- I integrated myself quickly into a fast-paced environment, learning a new position while dealing with customers in the process.
- Provide information to customers over the phone regarding upcoming events, etc.
- Utilized customer service skills to effectively manage customers.
- Balanced tasks such as making desserts and seating customers during all hours.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Customer Service Rep
Custom Glass Solutions
Remote
05.2024 - 12.2024
- Company Overview: Remote. [30 hours/week]
- Quickly grasped systems and training to earn the ability to work from home.
- Daily average of 30-40 outbound calls to policyholders using the Salesforce system to discuss insurance claims for glass damage.
- Effectively manage multiple tasks, providing clear notes and communication, organizing information, and managing my time to work productively.
- Immediately take ownership of customer issues, and attempt to solve them in the moment, or accurately follow up.
- Operate with a sense of urgency to research and gather information from insurance companies, and collaborate with my team to understand root issues.
- Conducted regular follow-up calls with customers after resolving their issues.
Decorator & Customer Service
Gigi's Cupcakes
Columbus, OH
02.2022 - 03.2024
- Managed customer sales and documented orders, and selected to train new employees.
- Trained to bake and decorate cupcakes.
- Accomplishments: Managed multiple employees and the work to deliver 1,000 desserts to a large event by assigning tasks to employees, tracking progress, and managing time, resources, and materials while coordinating regular store activities.
Education
Bachelor's - Business Administration, Human Resources Management
Kent State University
Kent, OH12.2026
Skills
- Time management
- Project management
- Phone etiquette
- Strong intrapersonal skills
- Ability to work independently
- Adaptability
- Attention to detail
- Customer experience
- Proficient typing
- Problem solver
- Regulatory compliance
- Multitasking capacity
- Data entry accuracy
- HR policies compliance
- Administrative: Excel, Word, Teams, PowerPoint, Salesforce, Advanced Adobe, Front, JobDiva, Sheets
Timeline
HR Service Intern
Tailored Management - Roche Diagnostics
05.2025 - Current
Hostess
Fisher's Cafe and Pub
08.2024 - Current
Customer Service Rep
Custom Glass Solutions
05.2024 - 12.2024
Decorator & Customer Service
Gigi's Cupcakes
02.2022 - 03.2024
Bachelor's - Business Administration, Human Resources Management
Kent State University
Similar Profiles
Benet BravoBenet Bravo
Manufacturing operator at Tailored Management - Roche DiagnosticsManufacturing operator at Tailored Management - Roche Diagnostics
Melvin San NicolasMelvin San Nicolas
Manufacturing Operator at Tailored Management - Roche DiagnosticsManufacturing Operator at Tailored Management - Roche Diagnostics
Elisa LukeElisa Luke
Material Handler at Tailored Management - Roche DiagnosticsMaterial Handler at Tailored Management - Roche Diagnostics
Corrin SteinhauerCorrin Steinhauer
Chief Nursing Officer at Ohio State University Medical CenterChief Nursing Officer at Ohio State University Medical Center
Owen E. SmithOwen E. Smith
Warehouse Team Lead at InsightWarehouse Team Lead at Insight