Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Begley

Corona,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver, promoting organizational efficiency.

Overview

7
7
years of professional experience

Work History

Server Shift Leader

Hamburger Mary's
06.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.

Lift Operations Lead

Big Bear Mountain Resort
10.2021 - 04.2022
  • Pulled levers to stop, adjust speeds and start lifts.
  • Educated visitors and guests in skiing, tubing and lift safety procedures.
  • Performed pre-operation inspections and post-operation shutdown procedures.
  • Learned and enforced lift rules, policies and procedures.
  • Communicated with other lift operators about high-risk lift riders.
  • Alerted mountain staff of any serious problems on lift.
  • Collaborated with ski patrol to perform lift evacuation.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Trained new recreation attendants on safety procedures and customer service tactics.

Server

Country Kitchen Restaurant
02.2020 - 12.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server Trainer

Macaroni Grill
02.2019 - 02.2020
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Served food and beverages promptly with focused attention to customer needs.

Food Expeditor

Mimi's Cafe
01.2017 - 02.2019
  • Trained new expeditors and food runners according to company policies and standards.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted wait staff with timely food delivery and guest requests.

Education

High School Diploma -

Santiago High School
Corona, CA
07.2019

Skills

  • Restaurant Operation
  • Food Safety
  • Natural Leadership
  • Employee Development
  • Customer Relationship Management
  • Guest Satisfaction
  • Customer Service Management
  • Courteous Phone Demeanor

Timeline

Server Shift Leader

Hamburger Mary's
06.2022 - Current

Lift Operations Lead

Big Bear Mountain Resort
10.2021 - 04.2022

Server

Country Kitchen Restaurant
02.2020 - 12.2020

Server Trainer

Macaroni Grill
02.2019 - 02.2020

Food Expeditor

Mimi's Cafe
01.2017 - 02.2019

High School Diploma -

Santiago High School
Emma Begley