Emma Behrens
Nashville ,TN
Summary
I have over 10 years of experience in a customer service role. The last 4 of which I have been a server, excelling in customer service and multitasking under pressure. I have been recognized for building strong customer relationships and enhancing satisfaction through personalized service. I aim to leave my guests in a better mood than they were in before interacting with me. I am skilled in communication and committed to teamwork, I thrive in fast-paced environments while maintaining attention to detail. I adore catering to the needs of my guests and take pride in my ability to connect with the people around me.
Overview
6
6
years of professional experience
Work History
Server
North Italia
2024.06 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Memorized food, cocktails, and wine to better cater to the guests needs and dietary preferences.
Server
PF Changs Restaurant
2023.01 - 2024.08
- Worked hard to make the guest experience as flawless as possible.
- Memorized the menu in order to cater recommendations to each guest’s preferences.
- Took initiative to help coworkers if they got behind.
- Anticipated guests needs and communicated efficiently.
Cashier
Whole Foods Market Inc
2019.08 - 2022.10
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked diligently throughout the pandemic to ensure customers had all the essential items necessary.
Education
Valor Christian High School
Highlands Ranch, COSkills
Problem solving
Excellent customer service and people skills
Works efficiently under pressure
Kind, generous, and helpful
Always willing to assist coworkers
Loves to learn and grow
Thrives on a fast paced environment
Languages
English
Native or Bilingual
Timeline
Server
North Italia
2024.06 - Current
Server
PF Changs Restaurant
2023.01 - 2024.08
Cashier
Whole Foods Market Inc
2019.08 - 2022.10
Valor Christian High School