Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Emma Berg

Northwood,IA

Summary

Dynamic professional with a proven track record at Dunham's Sports, showcasing exceptional customer service excellence and team collaboration. Expert in streamlining operations and enhancing transaction accuracy, significantly minimizing discrepancies. Demonstrates strong work ethic, integrity, and time management skills, committed to organizational success and customer satisfaction.

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Overview

2
2
years of professional experience

Work History

Cashier

Dunham's Sports
08.2024 - Current
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Front End Officer

Fleet Farm
05.2023 - 04.2024
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • Collected, arranged, and input information into database system.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Trained new personnel regarding company operations, policies and services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Bachelor of Science - Industrial Engineering

Iowa State University
Ames, IA
12-2026

Associate of Science - STEM

North Iowa Area Community College
Mason City, IA
05-2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Customer service excellence
  • Written and verbal communication

Languages

French
Elementary

Interests

  • Digital Art and Animation
  • Coding and Programming
  • Video Gaming
  • Strategy Games
  • DIY and Home Improvement

Timeline

Cashier

Dunham's Sports
08.2024 - Current

Front End Officer

Fleet Farm
05.2023 - 04.2024

Bachelor of Science - Industrial Engineering

Iowa State University

Associate of Science - STEM

North Iowa Area Community College
Emma Berg