Emma Bertz
Madison,WI
Summary
Knowledgeable and compassionate staff member dedicated to providing top-quality and individual personal care. Highly skilled in addressing both acute and significant problems as well as handling these issues with low stress and time management. Excellent communication and initiative taking skills.
Overview
7
7
years of professional experience
Work History
Medical Scribe
SSM Health St. Mary's Hospital
Madison, MI
05.2022 - Current
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted patients with basic care and provided excellent service.
- Contacted pharmacies to submit and refill patients' prescriptions.
Retail Sales Associate
Fleet Feet
Madison, WI
05.2021 - 08.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Retail Sales Associate
Kendra Scott
Madison, WI
05.2021 - 08.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Drove sales by successfully employing upselling and cross-selling strategies.
- Generated brand awareness and positive product impressions to increase sales.
Nanny
Neighborhood Clients
Waunakee, WI
05.2020 - 08.2021
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Running Coach
Waunakee Village Center
Waunakee, WI
01.2019 - 04.2020
- Cultivated positive and productive relationships with parents of student athletes.
- Notified head coach of problems with discipline, performance and other decision-making areas.
- Developed coaching and training plans for score development and performance enhancement.
- Collaborated with individual team members to devise personalized exercise plans focused on specific areas for improvement.
- Advocated and taught emphasis on fitness, injury prevention and nutrition for team members and students not engaged in sports.
- Supervised academic progress of student-athletes and arranged tutoring for individuals with falling grades.
Teaching Assistant
Waunakee Community School District
Waunakee, WI
06.2017 - 08.2017
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
- Assisted teachers with lesson preparation and curriculum implementation.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
Education
Some College (No Degree) - Biology
University of Wisconsin-Madison
Madison 05-2024
Skills
-CPR
-EMT License by National Registry Of Emergency Medical Technicians
Languages
Spanish
Professional
Timeline
Medical Scribe
SSM Health St. Mary's Hospital
05.2022 - Current
Retail Sales Associate
Fleet Feet
05.2021 - 08.2022
Retail Sales Associate
Kendra Scott
05.2021 - 08.2021
Nanny
Neighborhood Clients
05.2020 - 08.2021
Running Coach
Waunakee Village Center
01.2019 - 04.2020
Teaching Assistant
Waunakee Community School District
06.2017 - 08.2017
Some College (No Degree) - Biology
University of Wisconsin-Madison
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