Emma Bialczyk
Saint Paris,OH
Summary
Thorough and dedicated customer service professional with strong critical thinking and problem-solving abilities. Excellent documentation, recordkeeping, and time management skills. Familiar with working multi-line telephone and web ticketing systems.
Overview
2
2
years of professional experience
Work History
Customer Service
Birch Bark Canoe Livery
05.2024 - Current
- Provided excellent customer service, answering questions and addressing concerns promptly.
- Developed long-lasting client relationships by providing exceptional customer service.
- Maintained and updated [Type] customer service database.
- Delivered exceptional customer service, resulting in increased client satisfaction scores.
- Resolved customer service issues related to pricing or discounts.
- Answered client queries and complaints to provide strong customer service.
Customer Service Cashier
Walgreens
09.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Shipment
Walker Products
05.2022 - 07.2022
- Increased customer satisfaction by overseeing accurate order fulfillment and providing regular status updates on shipments.
- Generated documentation and information required for customer shipments.
Education
High School Diploma -
Union High School
Union, MO05.2024
Skills
- Excellent customer service
- Customer service focus
- Customer service and care
- Customer service support
Timeline
Customer Service
Birch Bark Canoe Livery
05.2024 - Current
Customer Service Cashier
Walgreens
09.2023 - 02.2024
Shipment
Walker Products
05.2022 - 07.2022
High School Diploma -
Union High School
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