Summary
Overview
Work History
Education
Skills
Timeline
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Emma Bierwas

Portsmouth,NH

Summary

Dynamic and dedicated professional with a strong commitment to teamwork and personal growth. Proven ability to prioritize and complete tasks independently while ensuring optimal customer satisfaction. Recognized for exceptional communication skills, fostering collaboration among peers to achieve shared goals. Eager to contribute as an integral part of a team, consistently seeking opportunities for professional development and enhancing overall team performance. Driven by a desire to make a meaningful impact in fast-paced environments through effective task management and collaborative engagement.

Overview

2025
2025
years of professional experience

Work History

Owner Port City Paws LLC

Self Employed
04.2021 - 11.2024
  • Entrepreneurial Leadership: Founded and operated a successful dog walking and pet care business, demonstrating strong initiative and business acumen.
  • Client Relationship Management: Developed and maintained strong client relationships, resulting in a 97% customer retention rate through excellent service and communication.
  • Service Expansion: Expanded service offerings to include pet sitting increasing revenue by 50% within the first year.
  • Marketing Strategy: Created and implemented effective marketing strategies through social media, local advertising, and partnerships with veterinary clinics, successfully increasing brand visibility and clientele.
  • Team Management: Hired, trained, and managed a team of pet care associates, fostering a positive work environment and ensuring high standards of pet care.
  • Financial Oversight: Managed budgeting, accounting, and financial reporting, achieving consistent profitability and sustainable growth over multiple years.
  • Customer Satisfaction: Utilized customer feedback to improve service quality and introduce new offerings, achieving a 5.0-star rating on Google.
  • Operational Efficiency: Streamlined scheduling and operational processes using technology solutions, enhancing productivity and reducing service delivery times.
  • Community Engagement: Participated in local pet-related events and charity initiatives, strengthening community ties and promoting the importance of responsible pet ownership.
  • Regulatory Compliance: Ensured adherence to local laws and industry standards concerning pet care practices, health, and safety protocols.

Private Nanny

Eric and Rachel Whitman
04.2021 - 11.2021
  • Provided attentive care for children ages 1, 3 and 5, ensuring their safety, well-being, and development. Developed and implemented engaging educational activities that promoted cognitive and social growth.
  • Created healthy meal plans and prepared nutritious meals, accommodating dietary restrictions and preferences.
  • Managed daily routines, including drop-offs/pick-ups, and extracurricular activities.
  • Established strong, trusting relationships with children and families, fostering open communication and collaboration.
  • Encouraged positive behavior and conflict resolution through effective discipline techniques and active listening.
  • Organized playdates and outings to enhance social skills and physical activity among children.
  • Maintained a clean and organized environment, including children’s play areas and bedrooms.
  • Monitored and recorded children’s developmental milestones and communicated updates to parents.
  • Demonstrated flexibility and adaptability to meet the varying needs and schedules of families.
  • Provided first aid and emergency response as needed, ensuring the continued safety of the children.
  • Collaborated with parents to create and maintain consistent routines and behavioral expectations.

Social Media Manager

Winn Residential
7/1/19 - 03.2021
  • Align all visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.
  • Define and establish goals to overcome identified business challenges related to customer retention, brand awareness, sales, online presence or reputation and visitor traffic.
  • Propose innovative ideas for digital content and developed unique campaigns to promote brand engagement.
  • Analyze market data to determine target key audience.

Leasing Consultant

Winn Residential
7/1/19 - 03.2021
  • Successfully completed a lease up of 130+ luxury apartments. Three months before projection.
  • Community manager overseeing cowork offices and memberships. Making sure all legal obligations are met for every member.
  • Superior time management and organizational skills. Prioritizing crucial tasks on a daily basis to achieve daily and long term goals.
  • Successfully executing legal documents daily (Lease agreements, billing portfolios, special addendums, etc)
  • Exceptional customer service - focusing on customer retention and reputation management. Making sure all requests are properly executed.
  • Network and build professional relationships with local businesses by initiating collaboration and delivering exemplary service. Designing and executing a promotional "Black Card" for all participants.

Front Desk Agent

Hampton Inn & Suites By Hilton
6/1/18 - 7/1/19
  • Facilitated front desk operations for busy high-volume hotel.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.

Sales and Marketing Assistant

Fit Body Transformations, LLC
06.2014 - 06.2018
  • Generated revenue in sales by leveraging social media websites.
  • Developed partnerships with local businesses to secure third party promotions.
  • Kept team informed with real-time sales data and analyses comparing actual to projected results.
  • Created innovative and experimental approaches to consistently improve marketing and drive sales.

Personal Fitness Trainer

Fit Body Transformations, LLC
06.2014 - 06.2018
  • Designed enjoyable and innovative customized training programs based upon fitness goals.
  • Conducted on-site seminars and workshops to generate interest in new club activities.
  • Cultivated positive relationships with class participants by teaching a variety of challenging and entertaining group fitness classes.

Administrative Assistant

Fit Body Transformations, LLC
06.2014 - 06.2018
  • Planned and coordinated logistics and materials for meetings and staff events.
  • Oversaw daily office operations for staff of 6 employees.
  • Trained new employees and interns on multiple programs and facility software.
  • Created company's employee manual(s) including training and development.

Education

High School Diploma -

Mount View High School
Thorndike, Maine
2014

Skills

  • Social media management
  • Brand development and awareness
  • Sales and marketing aptitude
  • Proficient in Google Drive, Canva, Instagram, and Facebook
  • Decision-Making
  • Conflict Resolution
  • Supervision and leadership
  • Quality Assurance
  • Teamwork oriented
  • Excellent communication skills

Timeline

Owner Port City Paws LLC

Self Employed
04.2021 - 11.2024

Private Nanny

Eric and Rachel Whitman
04.2021 - 11.2021

Sales and Marketing Assistant

Fit Body Transformations, LLC
06.2014 - 06.2018

Personal Fitness Trainer

Fit Body Transformations, LLC
06.2014 - 06.2018

Administrative Assistant

Fit Body Transformations, LLC
06.2014 - 06.2018

Social Media Manager

Winn Residential
7/1/19 - 03.2021

Leasing Consultant

Winn Residential
7/1/19 - 03.2021

Front Desk Agent

Hampton Inn & Suites By Hilton
6/1/18 - 7/1/19

High School Diploma -

Mount View High School
Emma Bierwas