- Committed to improving personal fitness through regular participation in skiing, martial arts, yoga, Pilates, and gym workouts
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I enjoy cooking for friends and family gatherings
- Enjoy hobbies that combine physical activity with outdoor exploration
Emma Billingham
Scottsdale,United States
Summary
Experienced in fast-paced restaurant environment with proven track record of supporting efficient service and maintaining high standards of cleanliness. Demonstrates strong organizational and multitasking skills, essential for contributing to various roles in new fields. Seeking to leverage these transferable skills to grow and excel in new challenging environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server Assistant
Grimaldi's Pizzeria
06.2022 - 01.2023
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Assisted with dining room set up prior to and after service period.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
- Enhanced operational efficiency, conducting regular inventory checks of dining essentials and notifying management of low supplies.
- Bolstered team morale and reduced server workload by efficiently managing dish restocking and silverware polishing tasks.
- Improved table turnover rates, working diligently to prepare tables for new guests during peak hours.
Host
Grimaldi's Pizzeria
06.2022 - 01.2023
- Checked the seating area and the restrooms to make sure they were clean
- Informed servers of newly seated parties for quick service
- Used Yelp manager to manage in-person and telephone guest inquiries, customer service requests, and reservation bookings
- Worked with the kitchen to keep customers informed about wait times and to answer questions about the food
- Conducted timely dining room and server checks to determine whether the dining room and servers were ready for expected customer traffic
- Maintained open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
- Assisted front-of-house and back-of-house staff with event planning and execution to ensure maximum guest satisfaction
- Gathered information about the size of the guests' party, led them to their seats, offered menus, and told them about seasonal items.
- Customer questions about hours, seating, and event information were answered by me
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs
- Answered customer questions about hours, seating, and menu information.
- Documented reservations and communicated changes to guests using Yelp manager
- Keep track of clean, dirty, and occupied tables by running the floor plan board and observing tables
- Aided managers in resolving service and food-related issues as quickly as possible
- Used Yelp manager to record available tables after seating each party
- Kept an eye on the dining room staff in order to assess server loads and calculate accurate wait times
- Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking
- Organized menus, spaces, and special requests for guest parties and executed them
- Took reservations and to-go orders over the phone, answered customer questions, and kept customers informed of wait times
- Kept an eye on the dining room and the flow of guests in order to maximize table usage and cut wait times
- Kept track of reservations, alerted servers and managers when large groups arrived, and set up seating
- Collect guest information and accurately quote wait times to guests when tables are not immediately available
Education
High School -
Chaparral High School
Scottsdale, AZ01.2024
Skills
- Menu memorization
- Safe food handling
- Table setting arrangements
- Prompt table clearance
- Computer literate
- Seating assignment preparation
- Creative problem solving
- Positive and friendly attitude
- Willing to learn
- Customer satisfaction
- Teamwork and collaboration
- Attention to detail
Certification
- Food Handler Certification - American National Standards Institute (ANSI).
Interests
Timeline
Server Assistant
Grimaldi's Pizzeria
06.2022 - 01.2023
Host
Grimaldi's Pizzeria
06.2022 - 01.2023
High School -
Chaparral High School
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