Emma Birdwell
Louisville ,KY
Summary
Dynamic Merchandise Execution Associate with a proven track record at Home Depot, excelling in display design and cross-merchandising. Known for exceptional customer service and strong teamwork, I effectively managed inventory and enhanced product presentation, contributing to an increase in seasonal sales through strategic promotional planning and effective communication. I effectively work well with the members of my team and execute task in a timely manner.
Overview
8
8
years of professional experience
Work History
Merchandise Execution Associate
Home Depot
Louisville, KY
07.2022 - Current
- Assisted in executing merchandise displays according to company standards and guidelines.
- Collaborated with team members to maintain stock levels and store organization.
- Operated inventory management systems to track product availability and placement.
- Adapted quickly to shifting priorities, ensuring timely completion of tasks.
- Monitored product presentation, ensuring compliance with visual merchandising standards.
- Supported management in executing promotional strategies for seasonal events.
- Communicated effectively with customers regarding product location and availability.
- Cultivated positive relationships with vendors, facilitating smooth order processing, timely deliveries, and effective issue resolution when needed.
- Provided exceptional customer service through product knowledge sharing and addressing inquiries promptly.
Server
Babalu Tapas & Tacos
Memphis, TN
02.2022 - 07.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Managed multiple tables efficiently, enhancing guest experience and satisfaction.
- Assisted in training new servers on menu details and service protocols.
- Processed payments accurately using point-of-sale systems for quick transactions.
- Maintained cleanliness and organization of dining area to meet health standards.
- Provided detailed menu recommendations to enhance customer dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Carhop
Sonic
Collierville, TN
06.2018 - 12.2021
- Delivered accurate and timely food orders to customers in a fast-paced environment.
- Managed customer transactions using point-of-sale (POS) systems efficiently.
- Assisted in training new team members on service protocols and safety standards.
- Adapted quickly to changing customer demands during peak hours.
- Collaborated with kitchen staff to ensure order accuracy and quality control.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
Education
No Degree - Criminal Justice
University of Memphis
Memphis, TNNo Degree - Medical Assistant
Louisville Medical Assistant School
Louisville, KYHigh School Diploma -
Collierville High School
Collierville, TN05.2021
Skills
Microsoft office
Brand awareness
Store layout
Space optimization
Cross-merchandising
Promotional planning
Seasonal planning
Display design
Fixture placement
Friendly and outgoing
Reliable and punctual
Active listener
Pricing and shelf labeling
Product inventory counts
Pricing and signage updates
POS systems
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Cleaning and sanitizing
Multitasking
Reliability
Critical thinking
Excellent communication
Clear communication
Organizational skills
Team collaboration
Flexibility
Adaptability and flexibility
Detail-oriented
Organization and prioritization
Relationship building
Timeline
Merchandise Execution Associate
Home Depot
07.2022 - Current
Server
Babalu Tapas & Tacos
02.2022 - 07.2023
Carhop
Sonic
06.2018 - 12.2021
No Degree - Criminal Justice
University of Memphis
No Degree - Medical Assistant
Louisville Medical Assistant School
High School Diploma -
Collierville High School