Emma Blaisdell
Livermore,ME
Summary
Personable and highly organized, with strong leadership skills and positive attitude. Familiar with essential banking procedures and proficient in customer service and financial transactions. Committed to driving operational efficiency and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Teller Supervisor
OTIS Federal Credit Union
07.2022 - Current
- Supervised daily operations and workflow of teller staff, ensuring compliance with policies and procedures.
- Trained and mentored new tellers on customer service standards and transaction processing efficiency.
- Resolved complex member issues or complaints promptly and effectively, maintaining high levels of member satisfaction.
- Managed vault operations including balancing cash drawers, and ordering currency.
- Led regular team meetings to communicate updates on policies/procedures changes or provide training on new banking products/services.
- Open accounts in person and online using Meridian Link platform.
- BSA, monitoring member accounts.
- Implemented process improvements to enhance accuracy in cash handling and reduce discrepancies.
- Resolved complex customer inquiries and issues, fostering positive relationships through effective communication.
Education
Accounting And Business Management
Central Maine Community College
12-2026
High school diploma - undefined
Spruce Mountain Highschool
Livermore, ME06-2022
Skills
- Supervising experience
- Cash handling and management
- Professionalism and ethics
- Customer engagement
- Teamwork and collaboration
- Problem-solving
Timeline
Teller Supervisor
OTIS Federal Credit Union
07.2022 - Current
High school diploma - undefined
Spruce Mountain Highschool
Accounting And Business Management
Central Maine Community College