Emma Blake
Media,PA
Summary
Proven track record of enhancing operational efficiency at Delaware County Courthouse, adept in database entry and excelling in verbal communication. Spearheaded clerical support, streamlined client processing, and improved document management. Achieved significant improvements in customer service and internal coordination, demonstrating strong organizational skills and legal document preparation expertise.
Overview
29
29
years of professional experience
Work History
Bail Office Secretary
Delaware County Courthouse
06.2000 - 05.2024
- Served as a primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Conducted bail interviews on assigned clients and substitute at court arraignments when needed.
- Forwarded bail interview schedules to bail evaluators and District Justice.
- Kept track of prison videos and monthly tally of interviews when completed.
- Drafted professional memos, letters to probation officers, attorneys, and judges that included but not limited to expungement letters, affidavit and pre-sentencing investigations.
Diagonostic Service Secretary
Delaware County Courthouse
08.1995 - 06.2000
- Promoted positive image of organization through clear communication both internally with colleagues and externally with clients.
- Prepared professional correspondence, including memos, letters and emails ensuring accuracy and timeliness.
- Identified D.U.I clients who have not scheduled an evaluation appointment.
- Responded to in-person and telephone request for information from general public, attorneys, and other involved parties which includes but not limited to scheduled appointments, retrieving evaluations for judges, probation officers and lawyers and those who completed the program.
- Processed payment fees for driving classes and court reporting evaluation network evaluation for those driving under the influence of drug or alcohol, maintained accurate drawers, issued receipts and updated account balances.
- Prepared confirmation letters and completion of rehabilitation program letters
Education
Certificate - Medical Assistant
Pennsylvania Institute of Technology
Media, PA08.2009
Certificate - Computer Operational Specialist
Star Technical Institute
Upper Darby, PA08.2002
Skills
- Verbal Communication
- Database entry
- Legal Document Preparation
- Strong Organizational Skills
- File Management
- Billing and Invoicing
Timeline
Bail Office Secretary
Delaware County Courthouse
06.2000 - 05.2024
Diagonostic Service Secretary
Delaware County Courthouse
08.1995 - 06.2000
Certificate - Medical Assistant
Pennsylvania Institute of Technology
Certificate - Computer Operational Specialist
Star Technical Institute