Summary
Overview
Work History
Education
Skills
Timeline
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Emma Bleiberg

Jupiter,FL

Summary

Strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills; streamlining operations to decrease costs and promote organizational efficiency. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to action-oriented steps through intuitively taking initiative and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Membership/Client Support Specialist

Yoga Joint
11.2021 - 12.2022
  • Client service and studio operation support member (meets needs of approximately 200 clients per day)
  • Knowledgeable and familiar with fitness and yoga to appropriately accommodates to client’s health needs
  • Facilitates studio operations to run smoothly under pressure in a fast-paced, high volume environment
  • Maintains cleanliness of studio and supplies adequate equipment for clients through class transitions
  • Utilizes CRM to track and record all client interactions and transactions for reference and trackability
  • Used [Software] to prepare and submit database statistics, graphs and charts to accurately track financial movements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Food and Beverage Server

Even Keel Fish Shack
01.2021 - 12.2022
  • Greet customers upon seating and take orders, serve food, run drinks in course appropriate manner
  • Pre-bus and pre-set tables to ensure best quality of presentation and experience
  • Remain attentive to tables and kitchens to proactively track ticket items have been received and to liking
  • Knowledgeable regarding menu items and ingredients to present innovative craft menus (including allergies
  • Team oriented to run smoothly in a fast-paced, high volume environment
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Demonstrated success in maintaining high level of customer satisfaction.
  • Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
  • Cultivated warm relationships with regular customers.

Owner & Contracted Consultant

Blackhawk Media Group
01.2017 - 01.2021
  • Owned and operated business that supported client’s marketing needs through online direct-to-consumer channels
  • Supervised, tracked and analyzed a variety of marketing campaigns (HIPAA compliant campaigns including health insurance, medical device sales, mass tort lawsuits)
  • Responsible for creating agreements, contracts, invoicing, accounting (quickbooks)
  • Managed and coached a team through high energy and stable leadership, solution-oriented, result-driven attitude in a high-pressure, fast paced industry
  • Ensured client needs were met to sustain long-term relationships with clients and vendors
  • Offered consultant work to evaluate, identify areas of improvement, and create a blueprint plan for customers or companies that were seeking increased results
  • Additional consultant services offered on a contingency contract to oversee and manage the transition for a preset amount of time and/or result basis.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Relationship Manager/Traffic Coordinator

Consumer Awareness Group
01.2015 - 09.2017
  • Direct liaison between the managing partners, law firms and affiliates/publishers to ensure maintenance of mutually beneficial relationships
  • Implementation of new vendors and campaigns from inception to acquisition of claimant
  • Created and ensured all marketing materials were compliant with HIPAA, direct-to-consumer marketing laws, attorney advertising
  • Determine and prioritizes workflow processes, proficiently tracked and analyzed campaign performance to optimize conversion rates with marketing budget of $600,000+/month
  • Experience & Qualifications
  • Certified 30hr RYT – Kelly Green, E-RYT
  • Empower Movement through Yoga Joint (2020)
  • Mentorship - Jennifer Alfert, LMHC-ICGC-II
  • Organized frequent meetings for team members to report and track status of material movement.
  • Coordinated broad-scale revisions to deficiencies in team productivity.
  • Developed and managed document tracking procedures and data gathering processes.
  • Balanced workloads and assigned specific tasks to team members in order to accomplish objectives.
  • Conducted project status meetings to assess work and discuss changes.
  • Built project timelines, team delegation plans and provided instructions for task completion.

Jennifer Alfert Life Coach and Consulting
01.2015 - 01.2021
  • Enrolled at Broward College – FAU Transfer Program
  • Social Work Degree

Education

Associate of Arts -

Broward College
Fort Lauderdale, FL

Skills

  • Current Employment: Private Event and Event Hosting/Directing (Concierge Guest Services & Event Management)
  • Exceptional interpersonal skills while multitasking through effective communication and/or orchestrate and prioritize tasks
  • Ability to remain calm while in high pressure and demanding environments
  • Demonstrated ability to be self-motivated, hard-working, accountable to others'
  • Eager to be of service to those seeking an overall elevated experience
  • Proficient with Word, Excel, CRM/EMR, POS software
  • Collaborative Environments
  • Customer Retention Strategies
  • Customer Data Confidentiality
  • Sales Report Generation
  • Greeting Visitors
  • Client Rapport-Building

Timeline

Membership/Client Support Specialist

Yoga Joint
11.2021 - 12.2022

Food and Beverage Server

Even Keel Fish Shack
01.2021 - 12.2022

Owner & Contracted Consultant

Blackhawk Media Group
01.2017 - 01.2021

Relationship Manager/Traffic Coordinator

Consumer Awareness Group
01.2015 - 09.2017

Jennifer Alfert Life Coach and Consulting
01.2015 - 01.2021

Associate of Arts -

Broward College

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Emma Bleiberg