Summary
Overview
Work History
Education
Skills
Timeline
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Emma Bogert

New Hartford,CT

Summary

Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

Marketplace Tavern
06.2021 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Checked in with servers to confirm preparedness before seating customers.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Delivered pick-up and curbside orders to guests.

Restaurant Hostess

San Remo Restaurant & Pizzeria
10.2018 - 12.2018
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Used cash registers and credit card machines to cash out customers.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Education

Bachelor of Arts - Psychology

Central Connecticut State University
05.2023

High School Diploma -

Nonnewaug High School
Woodbury, CT
06.2019

Skills

  • Reservations Coordination
  • Group Reservations Management
  • Dining Room Management
  • Reservation Coordination
  • Bill Computation
  • Cash Handling
  • POS System Operations
  • Customer Service
  • Reservation Planning
  • Payment Processing
  • Table Bussing

Timeline

Restaurant Hostess

Marketplace Tavern
06.2021 - Current

Restaurant Hostess

San Remo Restaurant & Pizzeria
10.2018 - 12.2018

Bachelor of Arts - Psychology

Central Connecticut State University

High School Diploma -

Nonnewaug High School

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Emma Bogert