Emma Boggs
Fullerton,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Concierge
Ivy Park At Fullerton
07.2023 - Current
- Assisted visitors with special needs or requests, demonstrating empathy and understanding in every interaction.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Maintained accurate and up-to-date records of resident information.
- Greeted guests upon arrival by providing warm welcome.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Responded to guest inquiries to maximize guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Created welcoming and comfortable environment for guests.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Promptly forwarded incoming communications, such as phone calls, emails and letters to appropriate staff.
- Welcomed visitors and alerted staff to arrivals of scheduled appointments.
- Streamlined communication between departments for better collaboration and increased productivity.
- Supported staff on special assignments and ad hoc projects.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Office Assistant
Seeley Bros.
08.2021 - 04.2022
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Processed incoming and outgoing mail and packages according to established procedures.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Kept office filing system organized for quick retrieval of records
- Supported office workflow
- Organized and maintained office files
- Input data into spreadsheets and databases.
Tutor
Fullerton College
01.2013 - 06.2013
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Developed methods to motivate and engage students in learning.
- Managed scheduling and logistics for group tutoring sessions, accommodating the diverse needs of participating students and their families.
- Assisted students in developing study skills and strategies.
- Conducted review sessions to help students prepare for tests.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Served as an ongoing resource for both students and parents, providing guidance related to academic planning, study habits, test-preparation strategies, and more.
- Provided homework assistance using specific curriculum and materials.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Used variety of teaching methods to successfully help wide range of students.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Mentored and coached students with focus on developing independence and self-confidence.
- Developed student confidence through positive reinforcement strategies.
- Led tutoring workshops for groups of students with related tutoring needs.
- Conducted tutoring sessions at schools, homes and public spaces.
- Motivated students with accurate feedback and positive reinforcement.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
Education
Bachelor of Arts - English
California State University - Fullerton
Fullerton, CA08.2020
Associate of Arts - English
Fullerton College
Fullerton, CA05.2018
Associate of Arts - Social Sciences
Fullerton College
Fullerton, CA05.2018
Associate of Arts - Arts & Human Expression
Fullerton College
Fullerton, CA05.2018
Skills
- Discreet confidentiality
- Customer Service
- Cash Handling
- Excellent Multitasking
- Friendly, Positive Attitude
- Computer Skills & Microsoft Office Expertise
- Strong Work Ethic
- Hospitality service expertise
- Maintaining Composure with Problem Solving Skills
- Telephone Etiquette
- Clear & Exceptional communication
- Office & Administrative Support
Certification
CPR and First Aid Certified.
Timeline
Concierge
Ivy Park At Fullerton
07.2023 - Current
Office Assistant
Seeley Bros.
08.2021 - 04.2022
Tutor
Fullerton College
01.2013 - 06.2013
Bachelor of Arts - English
California State University - Fullerton
Associate of Arts - English
Fullerton College
Associate of Arts - Social Sciences
Fullerton College
Associate of Arts - Arts & Human Expression
Fullerton College
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