Summary
Overview
Work History
Education
Skills
Timeline
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Emma Bolton

Dickinson,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills.. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Telecommunications Technician

Service Corporation International
01.2023 - 02.2024
  • Enhanced customer satisfaction by providing timely technical support for telecommunications services.
  • Assisted in the planning process for new telecommunication sites considering local demographics and geography leading to targeted expansion efforts.
  • Upgraded outdated systems to newer technology, improving overall network performance and reducing maintenance costs for clients.
  • Collaborated with team members to complete large-scale projects within tight deadlines, maintaining high-quality workmanship.
  • Provided exceptional customer service by clearly communicating project updates, timelines, and promptly addressing any concerns or questions from clients.
  • Maintained detailed records of completed work orders, ensuring accurate billing and comprehensive documentation of services provided.

Server

Legends Sports Grill
05.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Coordinator

Marshalls & HomeGoods
11.2020 - 01.2022
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Coached employees through day-to-day work and complex problems.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Clear Springs High School
League City, TX
05.2021

Skills

  • Educating customers
  • Software Upgrades
  • Service Documentation
  • Telecom Infrastructure
  • Continuous Improvement
  • Teamwork and Collaboration
  • Billing oversight
  • Telecom Billing
  • Product Recommendations
  • Customer Service
  • Product restocking
  • Cash Handling

Timeline

Telecommunications Technician

Service Corporation International
01.2023 - 02.2024

Server

Legends Sports Grill
05.2022 - 01.2023

Coordinator

Marshalls & HomeGoods
11.2020 - 01.2022

High School Diploma -

Clear Springs High School

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Emma Bolton