Emma Bonn
Webster,NY
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Donation Attendant
ABVI Goodwill
06.2019 - 10.2020
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Displayed excellent customer service when greeting customers and accepting donations.
- Assisted in loading and unloading of transport trucks.
Sales Associate
Kohl's
06.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
ABVI Goodwill
10.2013 - 10.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
Education
Shear Ego International School of Hair Design
Rochester, NY12.2022
Associate of Arts - Economics
Monroe Community College
Rochester, NY05.2017
Skills
- Technique Expertise
- Active Learning
- Hair Maintenance Expertise
- Chemical Applications
- Dye and Tint Application
- Customer Interaction
- Texturizing Services
- Hair Dying
- Cleaning and Sanitizing
Certification
- Cosmetology License
Timeline
Donation Attendant
ABVI Goodwill
06.2019 - 10.2020
Sales Associate
Kohl's
06.2018 - 06.2019
Cashier
ABVI Goodwill
10.2013 - 10.2014
Shear Ego International School of Hair Design
Associate of Arts - Economics
Monroe Community College
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