Summary
Overview
Work History
Education
Skills
Timeline
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Emma Boocock

Appleton,WI

Summary

Dedicated professional adept at assisting individuals in overcoming personal challenges and navigating triggering situations. Specialized in facilitating the exploration of issues, creating personalized plans, and fostering the development of crucial skills. Detail-oriented team player with robust organizational skills, capable of managing multiple projects concurrently with precision.

Overview

6
6
years of professional experience

Work History

Crisis Phone Counselor

Outagamie County
08.2022 - Current
  • Maintained confidentiality of records relating to consumers' treatment.
  • Guided consumers in developing skills and strategies for dealing with problems.
  • Extended support to help cultivate self-esteem and community involvement.
  • Engaged consumers in conversation to determine feelings and apprehensions.
  • Proven ability to learn quickly and adapt to new situations.
  • Constructed detailed and accurate Adult Protective Services and Child Protective Services reports.
  • Demonstrated leadership by overseeing and monitoring all Adult Protective Services reports, ensuring accuracy, compliance with regulations, and provided detailed training to other phone counselors.

Manager

Culver's Restaurant
11.2017 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Led the Risk Management Team, overseeing safety initiatives and protocols, and directed staff training on safety, emergency procedures, and risk awareness to promote a proactive risk management culture.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Bachelor of Science - Psychology

University of Wisconsin - Green Bay
Green Bay, WI
12.2023

Skills

  • Mental Health Support
  • Client Advocacy
  • Crisis Intervention
  • Client Needs Assessment
  • Community Resources Specialist
  • Verbal and Written Communication

Timeline

Crisis Phone Counselor

Outagamie County
08.2022 - Current

Manager

Culver's Restaurant
11.2017 - Current

Bachelor of Science - Psychology

University of Wisconsin - Green Bay

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Emma Boocock