Emma Boren
Salt Lake City,UT
Summary
Results-oriented Communications graduate and Licensed Esthetician with a proven track record in sales and the medical spa industry. Experienced in enhancing customer satisfaction through expert skincare knowledge and effective sales strategies. Skilled in retail operations, medical spa procedures, and driving business growth.
Overview
6
6
years of professional experience
Work History
Master Esthetician
Elase
05.2024 - Current
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Increased repeat business through exceptional customer service and follow-up appointments.
- Performed advanced skin analysis to determine appropriate treatment plans for clients'' specific needs.
- Improved overall skin health for clients with targeted treatments.
Customer Service Manager/Master Esthetician
Ero Edge
11.2023 - 05.2024
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- First point of contact for the business, providing an outstanding customer service experience to all.
- Taking payments by cash, check, or credit card, using a cash register, and reconciling receipts.
- Perform skin care services
Client Relations Coordinator/Master Esthetician
Modern SLC Injections And Aesthetics
12.2021 - 11.2023
- Enhanced client satisfaction by promptly addressing concerns and providing effective solutions for various issues.
- Strengthened relationships with clients through regular communication, follow-ups, and updates on relevant services or products.
- Streamlined internal processes to ensure timely responses and accurate information sharing among team members, boosting overall efficiency.
- Assisted injectors and estheticians
- Performed skincare services
Sales Associate
Nordstrom
11.2018 - 01.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - Licensed Master Esthetician
NIMA National Institute of Medical Aesthetics
South Jordan, UT06.2023
Bachelor of Arts - Strategic Communicatons
University of Utah
Salt Lake City, UT2023
Skills
- Strong Communication Skills
- Client Relations
- Computer Literacy
- Sales
- Customer Service
- Problem Solving
- Relationship Development
Timeline
Master Esthetician
Elase
05.2024 - Current
Customer Service Manager/Master Esthetician
Ero Edge
11.2023 - 05.2024
Client Relations Coordinator/Master Esthetician
Modern SLC Injections And Aesthetics
12.2021 - 11.2023
Sales Associate
Nordstrom
11.2018 - 01.2023
No Degree - Licensed Master Esthetician
NIMA National Institute of Medical Aesthetics
Bachelor of Arts - Strategic Communicatons
University of Utah
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