Summary
Overview
Work History
Education
Skills
Timeline
Additional Learning
Generic

Emma Borowski

Fernandina Beach

Summary

Passionate for the industry of hospitality as someone who is authentic, charismatic, and embracing every opportunity to learn and grow. Seeking to contribute to a collective goal, providing an exceptional guest service experience with a positive attitude. Ambitiously looking ahead to any opportunity in my professional career as a leader in business/hospitality.

Overview

4
4
years of professional experience

Work History

F&B Voyager

Marriott International, Inc.
07.2025 - Current
  • Collaborative work and communication between other departments
  • Managing daily operations of food and beverage services.
  • Supported inventory management processes, including stock ordering and control.
  • Improve overall service quality by conducting regular performance evaluations of staff members, identifying areas for development, and providing constructive feedback.
  • Enhanced overall guest experience with attentive service and prompt resolution of issues.

Banquet Server

Kent Country Club
01.2024 - 06.2025
  • Assisted in setup and breakdown of banquet events, ensuring timely transitions between functions.
  • Delivered exceptional customer service, addressing guest inquiries and needs promptly.
  • Maintained cleanliness and organization of dining areas throughout events, enhancing guest experience.
  • Work as a team to achieve every step of service for each member experience.

Front Desk Associate

AC Marriott
01.2022 - 08.2023
  • Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
  • Ensuring smooth check-in and check-out processes for guests.
  • Assigned rooms and maintained accurate guest records in reservation systems.
  • Assisted in maintaining cleanliness and organization of lobby and front desk areas.

Disney College Program, Houseperson

Walt Disney World Resort
01.2023 - 05.2023
  • Maintained cleanliness and organization in guest areas, ensuring a welcoming environment.
  • Assisted housekeeping team with laundry management and inventory tracking for supplies.
  • Responded promptly to guest requests, enhancing overall service experience.
  • Performed routine inspections of public areas to uphold safety and sanitation standards.

Education

BBA - Business Administration And Management

Grand Valley State University
Allendale, MI
04-2025

Skills

  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Collaboration and teamwork
  • Adaptability and flexibility
  • Charismatic and positive

Timeline

F&B Voyager

Marriott International, Inc.
07.2025 - Current

Banquet Server

Kent Country Club
01.2024 - 06.2025

Disney College Program, Houseperson

Walt Disney World Resort
01.2023 - 05.2023

Front Desk Associate

AC Marriott
01.2022 - 08.2023

BBA - Business Administration And Management

Grand Valley State University

Additional Learning

Internship at Hotel Valley Ho, Scottsdale AZ

One month rotating with directors of every department in the 4 diamond resort, shadowing their daily operations and responsibilities. Absorbed information regarding their roles and specific leadership techniques.

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