Emma Bostic

Provide the following services:

• Intensive In Home Services (IIHS)
• Mental Health Skill Building Services (MHSS)
• Crisis Stabilization Services (CSS)

... to residents of Richmond City and surrounding communities.

• Improve client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Maintain accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Design culturally-sensitive interventions tailored to each client's background and experiences.

Provide the following services:

• Intensive In Home Services (IIHS)
• Mental Health Skill Building Services (MHSS)
• Crisis Stabilization Services (CSS)

... to residents of Richmond City and surrounding communities.

• Quickly and accurately perform order fulfillment according to order specifications at rate of 100+ UPH to meet daily pick quotas.
• Train new Amazon Associates across various areas of FC and conduct intermittent performance audits.
• Communicate and collaborate with fellow L.A.s, Learning Team, and upper management in order to address concerns re: new hires.

• Represented business as greeter and first point of contact for all clients.
• Answered 40+ calls daily on multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Performed outbound calls as necessary for appointment reminders, billing, etc.
• Co-managed accounting duties with other receptionists.
• Resolved customer issues quickly and with empathy, notifying supervisors of escalations immediately.