Hi, I’m
Emma Boswell
Canton,MI
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Talent for organization and multitasking, and strong knowledge of insurance services, payroll operations, and economic principles. Communicative and goal-oriented with proficiency in Microsoft Office. Proven history of fostering initiative to meet team, individual and management objectives.
Overview
7
years of professional experience
Work History
Horticultural Asset Management, Inc.Cary, NC
Operations Coordinator
02.2022 - Current
Job overview
- Managed client accounts to attain sales goals and distribution targets.
- Assessed client needs and suggested solutions.
- Liaised between clients, insurance carriers, and contractors to ensure smooth operations services.
- Managed daily functions of deskside support, including defining and implementing processes.
- Coordinated and managed tasks to ensure service delivery within established cost guidelines and timelines.
- Developed relationships and partnerships with business leaders.
Priority 1Southfield, MI
Territory Manager
01.2022 - 02.2022
Job overview
- Analyzed sales data to identify trends and opportunities for growth.
- Created sales opportunities through cold-calling and other promotional activities.
- Developed solid connections with customers to promote products.
HR-1Warren, MI
Senior Payroll Coordinator
06.2019 - 07.2021
Job overview
- Managed payroll process that included auditing, proofing, editing, processing and transmitting all payroll wages, deductions, bonuses and commissions.
- Processed rehires, transfers, terminations, garnishments and other withholdings.
- Managed tax set up at company and employee levels.
- Prepared and distributed reports requested by vendors or other departments within the organization.
- Corrected payroll transactions by voiding checks and issuing stop payment orders.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to Payroll and HR Directors.
Jenuwine Cigar LoungeSterling Heights, MI
Service Manager
11.2016 - 06.2019
Job overview
- Maximized beverage sales by suggesting appropriate cigar and drink pairings to suit unique customer preferences.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created standard operating procedures for all service functions.
Education
Oakland UniversityRochester, MI
Bachelor of Science from Business Economics
05-2021
University Overview
- GPA: 3.62, Magna Cum Laude
- Dean's List Honoree 2017-2018, 2018-2019
Macomb Community CollegeWarren, MI
Associate from General Studies
05-2017
University Overview
- GPA: 3.90, Summa Cum Laude
- Dean's List Honoree 2014-2015, 2015-2016, 2016-2017
Skills
- Innovation and problem solving
- Microsoft applications
- Exceptionally organized
- Interpersonal and written communication
- Customer service
- Multitasking
- Leadership qualities
- Conflict mediation
- Process implementation
- Time management
Affiliations
- Tutoring, March 2020-June 2021
- Michigan Humane Society, June 2016-June 2017
References
References available upon request.
Timeline
Operations Coordinator
Horticultural Asset Management, Inc.
02.2022 - Current
Territory Manager
Priority 1
01.2022 - 02.2022
Senior Payroll Coordinator
HR-1
06.2019 - 07.2021
Service Manager
Jenuwine Cigar Lounge
11.2016 - 06.2019
Oakland University
Bachelor of Science from Business Economics
Macomb Community College
Associate from General Studies
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