Emma Bowles
Ventura,CA
Summary
Dynamic and adaptable professional with extensive experience across physical therapy support, customer service, and administrative roles, notably at Body Works Physical Therapy. Excelled in functional mobility training and maintaining inventory, enhancing patient outcomes and operational efficiency. Demonstrated exceptional communication skills and a commitment to safety procedures, contributing to positive environments and client satisfaction. Client-focused Physical Therapy Aide offering treatment assistance and clerical support. Expert in maintaining equipment, replenishing supplies, performing minor cleaning duties and filing patient paperwork to provide smooth operations. Driven to deliver a positive physical therapy experience to customers with a willingness to assist with question and requests.
Overview
4
4
years of professional experience
Work History
Physical Therapy Aide
Body Works Physical Therapy
06.2024 - Current
- Assisted in designing effective home exercise programs for patients, promoting continued improvement outside of clinical sessions.
- Maintained accurate patient records for both billing purposes and ongoing evaluation of therapeutic interventions.
- Enforced safety procedures with all patients.
- Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Ensured proper equipment functionality through regular inspection and maintenance, minimizing downtime due to malfunctions.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Improved patient mobility using passive and active therapeutic exercises.
- Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and arranging files.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Taught chronic pain management techniques to patients.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Worked with patients from age 10 to 95.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various assignments to accommodate fluctuating patient caseloads.
- Recorded patient status in progress notes.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
Sales Associate
Anja's Boutique
09.2020 - 06.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Receptionist
H&R Block
02.2021 - 04.2021
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, maintained and updated information in computer databases.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associate of Applied Science - General Health Sciences
Ventura College
Ventura, CA06-2025
High School Diploma -
Buena High School
Ventura, CA06-2020
Skills
- Maintaining and cleaning equipment
- Maintaining inventory
- Home Exercise Programs
- Maintaining filing systems
- Physical therapy support
- Safety Procedures
- Functional Mobility Training
- Customer communications
- Post-surgery rehabilitation
- Balance training
- Therapeutic exercises
- Filing paperwork
Timeline
Physical Therapy Aide
Body Works Physical Therapy
06.2024 - Current
Receptionist
H&R Block
02.2021 - 04.2021
Sales Associate
Anja's Boutique
09.2020 - 06.2024
Associate of Applied Science - General Health Sciences
Ventura College
High School Diploma -
Buena High School
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