Emma Bowman
Raleigh,NC
Summary
Personable Office Administrator with over one year of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
6
6
years of professional experience
Work History
Office Administrator/Content & Social Media Manager
Active Chiropractic & Wellness
02.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
Family Nanny
Private Family Home
08.2021 - 02.2022
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Assisted with housework such as laundry and cooking.
- Transported children safely to school, activities and appointments on time.
Key Holder/Sales Representative
Once Upon A Child
07.2018 - 08.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Collaborated with cross-functional teams to identify and address customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Dance Teacher
No Limits Dance Center
08.2020 - 05.2021
- Planned routines for recitals and competitions.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
- Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance.
Front of House Team Member
Chick-fil-A
05.2017 - 06.2018
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
Bachelor of Arts - Communication - Public Relations
North Carolina State University
Raleigh, NC05.2024
Skills
- Investor Relations
- Department Development
- Website Updates
- Verbal and Written Communication
- Social Content Planning
- Brand Development and Awareness
- Excellent Multitasking
- Goal Planning
- Time Management
- Issue Resolution
- Professional Relationships
Timeline
Office Administrator/Content & Social Media Manager
Active Chiropractic & Wellness
02.2022 - Current
Family Nanny
Private Family Home
08.2021 - 02.2022
Dance Teacher
No Limits Dance Center
08.2020 - 05.2021
Key Holder/Sales Representative
Once Upon A Child
07.2018 - 08.2021
Front of House Team Member
Chick-fil-A
05.2017 - 06.2018
Bachelor of Arts - Communication - Public Relations
North Carolina State University
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