Summary
Overview
Work History
Education
Skills
Timeline
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Emma Bowman

Fort Washington

Summary

Dynamic and results-oriented professional with a proven track record at Target, where leadership and customer service excellence led to significant improvements in customer satisfaction and team productivity. Expert in inventory management and complaint handling, demonstrating exceptional decision-making and teamwork skills. Notable success in mentorship and process optimization, enhancing client retention and operational efficiency. Organizational skills with efficiency maximizing inventory. Hard working and flexible team player. Very driven to work hard in the medical field and will work hard to do what I want to do in life.

Overview

2
2
years of professional experience

Work History

Service Advocate

Target
11.2023 - Current
  • Supported team members, fostering a collaborative and productive work environment, taking on a leader role.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Enhanced client retention through exceptional service delivery and proactive communication.
  • Cash Office trained, taking inventory and counting large sums of cash.
  • Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
  • Documented calls accurately, maintaining organized records for future reference or escalation purposes if needed.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Handling returns, exchanges, mobile orders, defective processes, return inventory
  • Also is trained in stocking and fulfillment processes taking inventory and adequately backstocking items and adjusting inventory counts.

Cashier

The Garden Plot
04.2023 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked and Learned about different plants, taking in all the knowledge I could on a daily basis.
  • Watering and Caring for plant product.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Learned about plant care to answer customer questions better.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Inventory Managment.
  • Stocked, tagged and displayed merchandise as required.
  • Cleaning duties.

Sales Associate

AAFES
11.2022 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managing Inventory counts effectively.
  • Keeping a clean and organized area.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Mount Vernon Highschool
Alexandria, VA
06-2024

Skills

  • Decision-making skills
  • Customer service background
  • Complaint handling
  • Complex Problem-solving
  • Inventory Management
  • Call handling
  • Mentorship
  • Teamwork and collaboration
  • Time management
  • Leadership skills
  • Multitasking Abilities
  • Reliability

Timeline

Service Advocate

Target
11.2023 - Current

Cashier

The Garden Plot
04.2023 - 10.2023

Sales Associate

AAFES
11.2022 - 04.2023

High School Diploma -

Mount Vernon Highschool

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Emma Bowman