Summary
Overview
Work History
Education
Skills
Timeline
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Emma Brackett-Hadaway

Summary

Proven in delivering exceptional customer service and guest engagement, I excelled at Starbucks by fostering loyalty through prompt issue resolution and creating a positive atmosphere. My skills in multitasking and leveraging computer knowledge to enhance dining experiences at Sisters Of The Sea highlights my ability to improve operational efficiency. I am extremely eager to use these skills to build new pathways in a professional environment.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
08.2023 - 03.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.


Server

Sisters Of The Sea
06.2021 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

High School Diploma -

Bay High School
Panama City, FL
06.2021

Skills

  • Friendly and outgoing
  • Exceptional customer service
  • Guest Engagement
  • Computer Knowledge
  • Telephone skills
  • Customer/Client relations

Timeline

Barista

Starbucks
08.2023 - 03.2024

Server

Sisters Of The Sea
06.2021 - 04.2022

High School Diploma -

Bay High School

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Emma Brackett-Hadaway