Emma Brewer
Norfolk,VA
Summary
Driven and adaptable Retail Specialist with a proven track record at Sally Beauty Holdings Inc., enhancing customer loyalty through expert product knowledge and personalized service. Excelled in team collaboration to surpass sales targets, demonstrating exceptional problem-solving abilities and professionalism. Skilled in POS systems and sales training, achieving significant sales growth and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Retail Specialist
Sally Beauty Holdings Inc.
01.2023 - 03.2024
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Ensured a clean, organized store environment to enhance the shopping experience.
- Handled returns and exchanges professionally, ensuring customer satisfaction remained a priority during these interactions.
- Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
- Increased sales revenue by promoting store promotions and upselling products.
- Utilized POS systems efficiently for accurate transactions and inventory management purposes.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining positive customer experiences.
- Streamlined checkout process by proficiently handling cash register operations, reducing wait times for customers.
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
Cosmetologist
Three Arrows Salon
02.2021 - 02.2022
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Education
Cosmetology - Cosmetology
Summit Salon Academy
Tacoma, WA12.2020
High School Diploma -
Klahoway Secondary School
Silverdale, WA06.2019
Skills
- Store operations
- Promotions planning
- Display building
- Beauty product demonstration
- Point of sale systems
- Sales
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organization
- Team building
- Purchase Orders
- Conflict Resolution
- Complaint Handling
- Professionalism
- Stock replenishment
- Product presentation
- Sales floor organization
- Adaptability
- Sales Training
- Order Fulfillment
- Telephone Etiquette
- Trend Awareness
- Display design
- Checkout processing
- Exchange coordination
- Operate cash registers
- Sales goals achievement
- Damaged goods returns
- Money Management
- Issue refunds
Timeline
Retail Specialist
Sally Beauty Holdings Inc.
01.2023 - 03.2024
Cosmetologist
Three Arrows Salon
02.2021 - 02.2022
Cosmetology - Cosmetology
Summit Salon Academy
High School Diploma -
Klahoway Secondary School
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