Emma Brobst
Colorado Springs,CO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Direct Interactions
Seattle
WA
06.2023 - Current
- Responsible for customer service and customer satisfaction; Taking back-to-back calls while helping claimants solve issues regarding their unemployment benefits
- Use of two monitors, many different resources, and Microsoft teams to communicate with leads and supervisors to ensure claimants receive proper assistance in a remote call center environment.
MIPS Agent
Cotiviti
South Jordan, Utah
02.2024 - 03.2024
- Processed and maintained records in accordance with established procedures.
- Reviewed, sorted and organized incoming documents according to predetermined criteria.
- Scanned and indexed documents into an electronic database system.
- Verified accuracy of data entry and corrected errors as necessary.
- Retrieved files upon request from internal departments or external customers.
- Monitored progress of document processing operations and identified areas for improvement.
- Ensured compliance with legal regulations regarding the maintenance of confidential records.
- Supported other departments by providing access to archived materials as needed.
- Developed strategies for streamlining record-keeping processes to improve efficiency.
- Performed quality assurance checks on all processed documents prior to release.
- Identified discrepancies between physical and digital copies of documents and corrected them accordingly.
- Utilized appropriate software programs such as Adobe Acrobat Pro to edit scanned images.
- Maintained positive working relationship with fellow staff and management.
Patient Account Representative
CSPI
Spokane, WA
11.2023 - 02.2024
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Processed payments from patients and maintained accurate records of all transactions.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Verified accuracy of medical coding for services rendered by healthcare providers.
- Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
Deli Clerk
King Soopers
Colorado Springs, CO
09.2021 - 05.2023
- Responsible for customer satisfaction; preparing, packaging, labeling, stocking, and inventorying merchandise, and adhering to all food safety regulations and guidelines, while enhancing the customer experience in a nationwide grocery store chain
- Additionally responsible for basic janitorial services and adherence to corporate safety procedures.
Restaurant Team Member
Chipotle
Colorado Springs, CO
05.2019 - 09.2021
- Responsible for customer satisfaction, the preparation of daily consumables, and point of sale input in a fast-paced customer-centric fresh, fast-food restaurant
- Additionally responsible for basic janitorial services.
Server
Cracker Barrel
Junction City, KS
03.2018 - 04.2019
- Responsible for customer service in a fast-paced family-friendly restaurant that focuses on pleasing people
- Required to stand for extended periods of time, transport customer meals from the kitchen to the dining area, and meet the desires and needs of patrons
- Additionally responsible for basic janitorial services.
Server
Cracker Barrel
Anderson, IN
02.2017 - 05.2017
- Responsible for customer service in a fast-paced family-friendly restaurant that focuses on pleasing people
- Required to stand for extended periods of time, transport customer meals from the kitchen to the dining area, and meet the desires and needs of patrons
- Additionally responsible for basic janitorial services.
Education
H.S. Diploma -
The Keystone School
01.2016
Skills
- MS Word
- MS PowerPoint
- Internet Navigation
- Point-of-sale input devices
- Call handling experience
- Fast learner
- Customer service skills
- Cross-Functional Teamwork
- Teamwork and Collaboration
- Customer-Oriented
- Time management abilities
- Problem-solving aptitude
- Decision-Making
- Professionalism
Personal Information
Title: General Laborer / Wait Staff / Customer Service
References
- Ericka Jenness, 6627 Sonny Blue Dr., Colorado Springs, CO, 80923, 719-649-4687
- Cody Cherry, 6627 Sonny Blue Dr., Colorado Springs, CO, 80923, 719-922-7929
- Danielle Brown, 6719 Overland Dr., Colorado Springs, CO, 80919, 719-243-7643
Timeline
MIPS Agent
Cotiviti
02.2024 - 03.2024
Patient Account Representative
CSPI
11.2023 - 02.2024
Direct Interactions
Seattle
06.2023 - Current
Deli Clerk
King Soopers
09.2021 - 05.2023
Restaurant Team Member
Chipotle
05.2019 - 09.2021
Server
Cracker Barrel
03.2018 - 04.2019
Server
Cracker Barrel
02.2017 - 05.2017
H.S. Diploma -
The Keystone School
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