Emma Brobst
Colorado Springs,CO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Direct Interactions
Seattle
WA
2023.06 - Current
- Responsible for customer service and customer satisfaction; Taking back-to-back calls while helping claimants solve issues regarding their unemployment benefits
- Use of two monitors, many different resources, and Microsoft teams to communicate with leads and supervisors to ensure claimants receive proper assistance in a remote call center environment.
MIPS Agent
Cotiviti
South Jordan , Utah
2024.02 - 2024.03
- Processed and maintained records in accordance with established procedures.
- Reviewed, sorted and organized incoming documents according to predetermined criteria.
- Scanned and indexed documents into an electronic database system.
- Verified accuracy of data entry and corrected errors as necessary.
- Retrieved files upon request from internal departments or external customers.
- Monitored progress of document processing operations and identified areas for improvement.
- Ensured compliance with legal regulations regarding the maintenance of confidential records.
- Supported other departments by providing access to archived materials as needed.
- Developed strategies for streamlining record-keeping processes to improve efficiency.
- Performed quality assurance checks on all processed documents prior to release.
- Identified discrepancies between physical and digital copies of documents and corrected them accordingly.
- Utilized appropriate software programs such as Adobe Acrobat Pro to edit scanned images.
- Maintained positive working relationship with fellow staff and management.
Patient Account Representative
CSPI
Spokane , WA
2023.11 - 2024.02
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Processed payments from patients and maintained accurate records of all transactions.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Verified accuracy of medical coding for services rendered by healthcare providers.
- Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
Deli Clerk
King Soopers
Colorado Springs , CO
2021.09 - 2023.05
- Responsible for customer satisfaction; preparing, packaging, labeling, stocking, and inventorying merchandise, and adhering to all food safety regulations and guidelines, while enhancing the customer experience in a nationwide grocery store chain
- Additionally responsible for basic janitorial services and adherence to corporate safety procedures.
Restaurant Team Member
Chipotle
Colorado Springs , CO
2019.05 - 2021.09
- Responsible for customer satisfaction, the preparation of daily consumables, and point of sale input in a fast-paced customer-centric fresh, fast-food restaurant
- Additionally responsible for basic janitorial services.
Server
Cracker Barrel
Junction City , KS
2018.03 - 2019.04
- Responsible for customer service in a fast-paced family-friendly restaurant that focuses on pleasing people
- Required to stand for extended periods of time, transport customer meals from the kitchen to the dining area, and meet the desires and needs of patrons
- Additionally responsible for basic janitorial services.
Server
Cracker Barrel
Anderson , IN
2017.02 - 2017.05
- Responsible for customer service in a fast-paced family-friendly restaurant that focuses on pleasing people
- Required to stand for extended periods of time, transport customer meals from the kitchen to the dining area, and meet the desires and needs of patrons
- Additionally responsible for basic janitorial services.
Education
H.S. Diploma -
The Keystone School
01.2016
Skills
- MS Word
- MS PowerPoint
- Internet Navigation
- Point-of-sale input devices
- Call handling experience
- Fast learner
- Customer service skills
- Cross-Functional Teamwork
- Teamwork and Collaboration
- Customer-Oriented
- Time management abilities
- Problem-solving aptitude
- Decision-Making
- Professionalism
Personal Information
Title: General Laborer / Wait Staff / Customer Service
References
- Ericka Jenness, 6627 Sonny Blue Dr., Colorado Springs, CO, 80923, 719-649-4687
- Cody Cherry, 6627 Sonny Blue Dr., Colorado Springs, CO, 80923, 719-922-7929
- Danielle Brown, 6719 Overland Dr., Colorado Springs, CO, 80919, 719-243-7643
Timeline
MIPS Agent
Cotiviti
2024.02 - 2024.03
Patient Account Representative
CSPI
2023.11 - 2024.02
Direct Interactions
Seattle
2023.06 - Current
Deli Clerk
King Soopers
2021.09 - 2023.05
Restaurant Team Member
Chipotle
2019.05 - 2021.09
Server
Cracker Barrel
2018.03 - 2019.04
Server
Cracker Barrel
2017.02 - 2017.05
H.S. Diploma -
The Keystone School
Similar Profiles
Noel LaessleNoel Laessle
Volunteer, Member at SeattleVolunteer, Member at Seattle
Andrea ShearsAndrea Shears
Instructional assisstant at SeattleInstructional assisstant at Seattle
Belina Rosabel RaviBelina Rosabel Ravi
Internship Student at SeattleInternship Student at Seattle