Summary
Overview
Work History
Education
Skills
Timeline
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Emma Brooks

Reidsville,NC

Summary

Driven by a passion for enhancing guest experiences, I excelled at Lowes Foods of Reidsville, mastering budget management and fostering exceptional guest relations. My leadership and problem-solving skills led to significant improvements in team efficiency and guest satisfaction, showcasing my ability to thrive in dynamic, customer-focused environments.

Overview

3
3
years of professional experience

Work History

Assistant Guest Services Manager

Lowes Foods of Reidsville
10.2023 - Current

My duties as an insurance office secretary was greeting guest and having strong abilitys with customer service and creating relationships.


I accounted for the intake of money in the office and handling guest via phone/in person.

Full Time Cash Off Manager

Lowes Foods of Reidsville
08.2023 - 10.2023

My job as cash office with lowes foods was to keep account of all cash intake and cash flow.

I had many different other duties as cash office Including:

- providing exceptional guest services

- leadership

- accounting

- time management

Insurance Secretary

Kb Hamlett Insurnace
06.2021 - 01.2023

My duties as an insurance office secretary was greeting guest and having strong abilitys with customer service and creating relationships.


I accounted for the intake of money in the office and handling guest via phone/in person.

Education

Abeka Academy

Skills

  • Exceptional communication
  • Staff Training and Development
  • Team Management
  • Guest Relations
  • Complaint Handling
  • Task Delegation
  • Budgeting and financial management
  • Sales and Upselling
  • Cross-Department Collaboration
  • Strong leadership
  • Guest Services
  • Guest communication
  • Guest complaint resolution
  • Team member development
  • Policy Adherence
  • Brand representation
  • Problem-Solving
  • Time Management

Timeline

Assistant Guest Services Manager

Lowes Foods of Reidsville
10.2023 - Current

Full Time Cash Off Manager

Lowes Foods of Reidsville
08.2023 - 10.2023

Insurance Secretary

Kb Hamlett Insurnace
06.2021 - 01.2023

Abeka Academy
Emma Brooks