Emma Brown
Van Wert,OH
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Sycamore Drive In. Skilled in customer engagement and maintaining high cleanliness standards, I excel in fast-paced environments, demonstrating dependability and exceptional communication abilities. Achieved significant reductions in patient bedsores, showcasing dedication and empathy towards client care at multiple nursing homes.
Overview
3
3
years of professional experience
Work History
Ice Cream Server
Sycamore of Van Wert
2024.02 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
Server
Fairway Grill
2023.01 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Nurses Aide
Briarwood Village
2023.11 - 2023.12
- Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
- Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
- Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns.
- Monitored vital signs and reported any abnormalities to the supervising nurse immediately, ensuring timely medical intervention when needed.
Nurses Aide
Hearth and Home Assisted Living
2022.11 - 2023.12
- Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
Dietary Aide
Vancrest of Van Wert
2023.04 - 2023.11
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Cashier
Chiefs Supermarket
2022.05 - 2022.11
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Restaurant Hostess
The Edition
2021.08 - 2021.12
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Van Wert High School
Van Wert, OH05.2024
Skills
- Teamwork
- Customer Engagement
- Customer Service
- Patience and Empathy
- Excellent Communication
- Cleaning and organization
- Professional Appearance
- Relationship Building
- Working under pressure
- Dependable and Responsible
Timeline
Ice Cream Server
Sycamore of Van Wert
2024.02 - Current
Nurses Aide
Briarwood Village
2023.11 - 2023.12
Dietary Aide
Vancrest of Van Wert
2023.04 - 2023.11
Server
Fairway Grill
2023.01 - Current
Nurses Aide
Hearth and Home Assisted Living
2022.11 - 2023.12
Cashier
Chiefs Supermarket
2022.05 - 2022.11
Restaurant Hostess
The Edition
2021.08 - 2021.12
High School Diploma -
Van Wert High School
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