Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Brown

Fayetteville,GA

Summary

Proven leader with a track record of enhancing customer engagement and streamlining inventory control at any position given. Excelled in hiring and training teams, boosting store performance through strategic organization and POS system mastery. Demonstrated problem-solving prowess and a commitment to excellence, significantly improving operational efficiency and customer satisfaction. Showed exemplary communication in working with the public and everyday issues in a friendly and timely manner.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Palm Beach Tan
07.2023 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

Babysitter

Katelyn Perkins
02.2022 - 02.2023
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Administered medications by following strict instructions from parents.

Server

Twisted Taco
03.2021 - 07.2022
  • Worked my way up from Head Hostess to Server
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Head Hostess

Twisted Taco
08.2019 - 07.2022
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.

Host

Mike & C's Family Sports Grill
07.2021 - 01.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

Education

Nursing

University of West Georgia
Carrollton, GA

High School Diploma -

Whitewater High School
Fayetteville, GA
05.2022

Skills

  • Problem-Solving
  • Customer Service and Engagement
  • Inventory Control
  • Hiring and Training
  • Store Organization
  • POS systems operations

Timeline

Assistant Store Manager

Palm Beach Tan
07.2023 - Current

Babysitter

Katelyn Perkins
02.2022 - 02.2023

Host

Mike & C's Family Sports Grill
07.2021 - 01.2022

Server

Twisted Taco
03.2021 - 07.2022

Head Hostess

Twisted Taco
08.2019 - 07.2022

Nursing

University of West Georgia

High School Diploma -

Whitewater High School
Emma Brown