Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emma Brown

Summary

Forward-thinking and strategic problem solver with a knack for empathy and optimizing team performance. Experienced in operational and programmatic efficiency, resource management, and strong analytical and leadership skills. Committed to driving a healthy working culture by fostering a productive and inclusive work environment. Known for approachability and a calming disposition. Eager to continuously learn and grow.😊

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager of Operations

All in Adventures
04.2024 - Current
  • Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
  • Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
  • Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
  • Collaborated with cross-functional teams to drive company-wide improvements in operations and customer service.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.

Administrative Assistant

Foster & Schmalkuche
08.2023 - 04.2024
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
  • Compiled and entered data into various databases to ensure accuracy and completeness
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Export Documentation Specialist

Jordan Trading Inc
08.2022 - 08.2023
  • Minimized risk exposure by verifying accuracy of documents such as commercial invoices, packing lists, certificates of origin, and bills of lading before submission to relevant parties or authorities.
  • Collaborated with sales teams to ensure seamless handover of information related to shipment schedules, product specifications, prices, payment terms, and other critical details necessary for successful exports.
  • Reduced shipment delays by proactively addressing potential compliance issues and resolving discrepancies in documentation.

Office Manager

Premier Express Logistics
06.2019 - 08.2022


  • Promoted from customer service associate.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.

Education

Bachelor of Arts - Mental Health Counseling

Southern New Hampshire University
Manchester, NH
08-2025

High School Diploma -

Newburgh Free Academy
04.2016

Skills

  • Problem-solving
  • Strategic planning
  • Schedule management
  • Client relations
  • Team collaboration
  • Processes and procedures
  • Relationship building
  • Data analysis
  • Team bonding

Certification

Applied Marketing Strategies, Soomo Learning (Southern New Hampshire University)


(CPR) Cardiopulmonary resuscitation certified

Timeline

Manager of Operations

All in Adventures
04.2024 - Current

Administrative Assistant

Foster & Schmalkuche
08.2023 - 04.2024

Export Documentation Specialist

Jordan Trading Inc
08.2022 - 08.2023

Office Manager

Premier Express Logistics
06.2019 - 08.2022

High School Diploma -

Newburgh Free Academy

Bachelor of Arts - Mental Health Counseling

Southern New Hampshire University

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Emma Brown