Emma Brown
Romulus,MI
Summary
Dynamic team leader with a proven track record at White Castle, enhancing service efficiency through strategic process improvements. Skilled in employee training and team motivation, I excel in problem-solving and attention to detail, resulting in increased customer satisfaction and optimized operations. Committed to fostering collaboration and achieving team goals.
Driven by background in leading teams within fast-paced environment, with focus on fostering collaboration and achieving project goals. Developed skills in communication and conflict resolution, aiming to transition into new field where these strengths are applicable. Seeking opportunities to leverage transferable skills in dynamic and results-oriented setting.
Overview
3
3
years of professional experience
Work History
Team Leader
White Castle
03.2024 - 05.2025
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new team members on operational procedures and customer service standards.
- Implemented process improvements that enhanced team performance and reduced service time.
- Coordinated shift schedules to optimize staffing levels during peak hours for increased productivity.
- Conducted inventory management, ensuring stock availability while minimizing waste and loss.
- Resolved customer complaints promptly, improving satisfaction ratings through effective communication skills.
Sales Associate
Walmart
08.2022 - 04.2024
- Assisted customers in locating products and providing information on sales promotions.
- Operated cash registers, processed transactions, and managed customer payments efficiently.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Restocked shelves and ensured product displays met visual merchandising standards.
Education
High School Diploma -
John Glenn
Westland, MISkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Goal setting
- Employee training
Timeline
Team Leader
White Castle
03.2024 - 05.2025
Sales Associate
Walmart
08.2022 - 04.2024
High School Diploma -
John Glenn