Emma Brown
Davenport,IA
Summary
Customer-focused professional with 4+ years of experience in fast-paced service environments, including leadership roles. Skilled in communication, multitasking, and team coordination, with a strong track record of delivering positive customer experiences. Currently pursuing a degree in Liberal Arts and seeking opportunities to grow within a dynamic team.
Overview
6
6
years of professional experience
Work History
Barista
Iconic Coffee + Energy
07.2025 - Current
- Prepare specialty coffee and energy drinks with speed and consistency in a high-volume setting
- Maintain the cleanliness and organization of the workspace and equipment
- Provide friendly, efficient service to ensure customer satisfaction
Bartender / Golf Simulator Staff
The Clubhouse
03.2025 - Current
- Deliver high-quality customer service in a fast-paced bar and entertainment environment
- Prepare and serve beverages while maintaining accuracy and efficiency during peak hours
- Assist customers with golf simulator setup and troubleshooting
- Build rapport with guests to create a welcoming and engaging atmosphere
Barista / Shift Lead
Atomic Coffee Bar
06.2022 - 04.2025
- Promoted to Shift Lead based on strong performance and leadership ability
- Supervised team members, delegated tasks, and ensured smooth daily operations
- Handled cash management, opening/closing procedures, and inventory tracking
- Trained new employees on customer service standards and drink preparation
- Resolved customer concerns professionally, maintaining a positive experience
Customer Service Associate (Apparel)
Dick’s Sporting Goods
04.2021 - 03.2022
- Assisted customers with product selection and provided knowledgeable recommendations
- Maintained organized and visually appealing merchandise displays
- Processed transactions accurately and efficiently
Receptionist
Agape Tree Physical Therapy
11.2020 - 04.2021
- Managed front desk operations, including scheduling appointments and answering calls
- Greeted patients and ensured a welcoming environment
- Maintained accurate records and handled administrative tasks
Education
Associate of Arts -
Scott Community College
Bettendorf, IA09-2026
High School Diploma -
Bettendorf High School
Bettendorf, IA05-2023
Skills
- Customer Service & Communication
- Team Leadership & Training
- Time Management & Multitasking
- Cash Handling & POS Systems
- Problem Solving
- Adaptability in Fast-Paced Environments
Timeline
Barista
Iconic Coffee + Energy
07.2025 - Current
Bartender / Golf Simulator Staff
The Clubhouse
03.2025 - Current
Barista / Shift Lead
Atomic Coffee Bar
06.2022 - 04.2025
Customer Service Associate (Apparel)
Dick’s Sporting Goods
04.2021 - 03.2022
Receptionist
Agape Tree Physical Therapy
11.2020 - 04.2021
Associate of Arts -
Scott Community College
High School Diploma -
Bettendorf High School