Emma Buchanan
Lee's Summit,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Head Lifeguard
Lee's Summit Parks And Recreation
03.2024 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
- Improved team communication through the implementation of daily briefings and debriefings.
Lifeguard
Lee's Summit Parks And Recreation
05.2017 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Beauty Advisor/Task Associate
Ulta Beauty Inc.
09.2022 - 04.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Swim Lesson Instructor
Lee's Summit Parks And Recreation
05.2017 - 06.2021
- Increased student confidence in the water through positive reinforcement and gradual progression of skills.
- Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
- Developed engaging lesson plans focusing on fundamental swimming techniques, water safety, and stroke improvement.
- Enhanced swim lesson effectiveness by incorporating various teaching methods and styles tailored to individual student needs.
- Provided exceptional customer service to parents, addressing concerns and providing regular progress updates on child''s swimming skills.
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a culture of inclusiveness by adapting lesson plans to accommodate students with different abilities or special needs.
- Built strong relationships with students'' families, creating open communication channels for feedback on lesson quality and overall satisfaction.
- Taught students pool and water safety guidelines.
Education
High School Diploma -
Lee's Summit High School
Lee's Summit, MO05.2020
Skills
- Customer Service
- Team Management
- Staff Supervision
- Emergency Response
- Group and individual instruction
- First and CPR instruction
- Conflict Resolution
- Pool Maintenance
Timeline
Head Lifeguard
Lee's Summit Parks And Recreation
03.2024 - Current
Beauty Advisor/Task Associate
Ulta Beauty Inc.
09.2022 - 04.2024
Lifeguard
Lee's Summit Parks And Recreation
05.2017 - Current
Swim Lesson Instructor
Lee's Summit Parks And Recreation
05.2017 - 06.2021
High School Diploma -
Lee's Summit High School
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