Emma Bullock
New York,NY
Summary
Talented professional with a motive to collaborate and problem solve. Brings 6 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
13
13
years of professional experience
Work History
Program Manager, Business Uniforms
BROOKS BROTHERS
11.2022 - Current
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines.
- Interacted with customers and clients to identify business needs and requirements.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
Customer Experience Supervisor
BROOKS BROTHERS
11.2020 - Current
- Supervise a team of internal associates and remote contract team responsible for ecommerce and telephone customer engagement
- Appease escalated problem calls
- Work with the management team to handle performance issues with staff
- Collaborate with internal teams to relay consumer feedback translating to brand improvement.
Director of Operations & eCommerce
PINK COLONY
09.2019 - 08.2020
- Responsible for eCommerce and overall boutique operations, with a focus on increasing profit, boosting sales, and refining customer experience
- Administer and routinely update shop website to accurately promote new inventory and generate sales
- Author and circulate email newsletters every week to more than 1,000 subscribers
- Increase customer engagement by producing creative posts for all social media platforms
- Expand outreach to build community online by integrating customer-centered marketing strategies
- Sustain delivery of customer service aligned with the company’s vision and business plan by interviewing and developing staff.
Assistant Store Manager
THE PINK PADDOCK: A LILLY PULITZER SIGNATURE STORE
09.2018 - 09.2019
- Forged high-performing team through extensive coaching and development
- Maintained consistent 42% monthly margin
- Streamlined efficiency by delegating responsibilities to staff
- Ensured completion of daily activities in conformance with individual and team goals
- Delivered constructive feedback to employees, enabling continual performance improvement.
Sales Associate
THE PINK PADDOCK: A LILLY PULITZER SIGNATURE STORE
11.2010 - 08.2018
- Safeguarded merchandise on behalf of store manager by executing opening and closing procedures
- Partnered with team members to uphold excellent reputation for stellar customer satisfaction continually meeting and surpassing store goals
- Accompanied management in Fall 2015 to support purchase of new collection at headquarters in Pennsylvania.
Merchandising Manager
SARATOGA POLO
05.2018 - 08.2018
- Controlled accurate management of inventory for the business, including re-orders and pricing of custom merchandise
- Generated sales by communicating directly with customers to identify their requirements and resolve questions.
Education
B.S. in Fashion Business Management -
Fashion Institute of Technology
01.2018
A.A.S. in Fashion Merchandising Management -
Fashion Institute of Technology
01.2016
Skills
- Retail Sales Management
- Customer Relationships
- Order Management
- Process Improvements
- ECommerce Management
- JDA Software
- Luxury Apparel
- Inventory Management
- PLM
Timeline
Program Manager, Business Uniforms
BROOKS BROTHERS
11.2022 - Current
Customer Experience Supervisor
BROOKS BROTHERS
11.2020 - Current
Director of Operations & eCommerce
PINK COLONY
09.2019 - 08.2020
Assistant Store Manager
THE PINK PADDOCK: A LILLY PULITZER SIGNATURE STORE
09.2018 - 09.2019
Merchandising Manager
SARATOGA POLO
05.2018 - 08.2018
Sales Associate
THE PINK PADDOCK: A LILLY PULITZER SIGNATURE STORE
11.2010 - 08.2018
B.S. in Fashion Business Management -
Fashion Institute of Technology
A.A.S. in Fashion Merchandising Management -
Fashion Institute of Technology
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