Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Burcham

Weirsdale

Summary

Dependable general worker with extensive experience in diverse environments. Proficient in manual labor and equipment operation, ensuring a clean and organized workspace. Committed to safety and adaptability, consistently meeting and exceeding task requirements. Eager to contribute effectively to team objectives and drive positive outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Landscaper

First Choice Lawn Care
Lady Lake
12.2024 - Current
  • Addressed client inquiries regarding landscape care and provided expert advice.
  • Mixed and applied fertilizers, herbicides, or insecticides using appropriate dispensers.
  • Trimmed flowers and cleaned flower beds to maintain appearance.
  • Maintained and repaired tools to ensure safety and efficiency.
  • Cleaned up debris after job completion to uphold professionalism.
  • Inspected landscaping for signs of damage or infestation, ensuring quality standards.
  • Followed landscaping designs for sod laying, grass seeding, or planting foliage.
  • Operated equipment to effectively manage grounds and remove unwanted vegetation.

Warehouse Operator

Medline
Brockport
09.2024 - 02.2025
  • Executed loading of cargo onto transportation devices, ensuring secure attachment for safe transport.
  • Optimized loading efficiency by strategically placing bins, carts, and containers.
  • Maintained detailed records of inventory, shipments, and receipts to facilitate audits.
  • Conducted routine quality checks on incoming and outgoing goods to uphold product integrity.
  • Implemented safety protocols that minimized workplace accidents and enhanced safety culture.
  • Processed customer orders accurately according to established procedures, boosting operational efficiency.
  • Collaborated with team members during loading of large equipment to prevent accidents.
  • Operated forklifts and pallet jacks to transport freight loads safely and efficiently.

Lead Medication Technician

Buffalo Crossing
Lady Lake
02.2024 - 09.2024
  • Monitored patient vital signs and documented any adverse reactions to medications.
  • Assisted with medication storage, distribution, and inventory management to ensure availability.
  • Supported daily living activities by serving meals and assisting with mobility needs.
  • Prepared and administered medications following physician instructions with precision.
  • Provided education on safe medication practices to family members of discharged patients.
  • Interacted with patients through engaging activities to enhance mood and memory.
  • Maintained cleanliness in medication preparation areas while adhering to safety protocols.
  • Collaborated with healthcare team to coordinate comprehensive patient care services.

Front Desk Receptionist

clark clinic
Howey-in-the-Hills
04.2022 - 02.2024
  • Drafted professional business documents, spreadsheets, and correspondence to support operations.
  • Scheduled and confirmed appointments for management team and clients.
  • Ensured cleanliness and organization of reception area to project professionalism.
  • Transmitted information to customers via email, mail, or facsimile.
  • Performed clerical duties including filing, photocopying, and transcribing documents.
  • Greeted visitors and provided assistance in navigating office resources.
  • Managed inventory of office supplies by checking stock levels and placing orders as needed.
  • Answered, screened, and forwarded incoming phone calls using a multi-line system.

General Manager

Burger King
Orlando
01.2021 - 03.2022
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Administered employee discipline through verbal and written warnings.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Analyzed market trends to inform business decisions and strategies.
  • Formed and sustained strategic relationships with clients.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Achieved cost-savings by developing functional solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Package Handler

FedEx
Ocala
10.2020 - 07.2021
  • Adhered to company policies and procedures for secure package handling.
  • Complied with federal, state, and company regulations regarding package handling.
  • Operated forklifts to load and unload shipments, moving heavy packages safely.
  • Utilized scanners for tracking parcel information and confirming receipt conditions.
  • Counted boxes on loading docks to verify completion of work orders.
  • Inspected packages for damages, documenting any discrepancies found.
  • Collaborated with team members during loading of large equipment to ensure safety.
  • Maintained cleanliness of work environment by removing debris from loading dock.

Server

Osprey Lodge Assisted Living & Memory Care
Tavares
12.2019 - 05.2020
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in training new servers.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Stayed informed about daily specials, new menu items, promotions.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Addressed complaints to kitchen staff and served replacement items.
  • Followed health safety guidelines when preparing and serving food products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Prepared checks, itemizing total meal costs and taxes.
  • Trained new employees on restaurant procedures and plating techniques.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Took orders from customers accurately and in a timely manner.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Garnished dishes and beverages to serve visually appealing menu items.

Medication Technician

Brookdale Assisted Living
Ocala
06.2018 - 11.2019
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Performed wellness observations, documenting side effects for clinical follow-up.
  • Leveraged medication expertise to accurately enter medications and supplies into computer system.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Administered medications and educated patients and families on correct at-home administration.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Assisted patients with activities of daily living, including medication reminders.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.

Cashier

Winn Dixie
Tavares
06.2017 - 05.2018
  • Processed returns and exchanges of merchandise according to store policies.
  • Balanced daily transactions using computerized point-of-sale system.
  • Maintained cleanliness of checkout areas, including registers and countertops.
  • Trained and mentored new cashiers to enhance team performance.
  • Operated cash register accurately, processing payments by various methods.
  • Greeted customers, assisting with product inquiries and locating items.
  • Established prices and tabulated bills using scanners and registers.
  • Conducted system analysis to identify technical issues and improve efficiency.

Server

Outback Steakhouse
Key West
11.2014 - 07.2015
  • Delivered exceptional customer service in a high-volume environment to enhance satisfaction.
  • Explained menu options, offered suggestions, and took accurate orders for food and beverages.
  • Communicated effectively with kitchen staff about customer dietary restrictions and special requests.
  • Trained new staff members on best practices and operational tasks for consistency.
  • Operated POS systems to manage order entries and payment processing efficiently.
  • Promoted daily specials and signature items to increase overall sales performance.
  • Maintained cleanliness of dining area by clearing dirty dishes and preparing tables for next guests.
  • Conducted routine maintenance on equipment to ensure operational efficiency.

Education

High School Diploma -

Key West High School
Key West, FL
06-2015

Skills

  • Fertilizer application
  • Landscape maintenance
  • Equipment operation
  • Plant identification
  • Pest management
  • Customer service
  • Food safety
  • Time management
  • Communication skills
  • Problem solving
  • Quality control
  • Inventory management
  • PPE use
  • Appointment scheduling
  • Multi-line phone systems
  • Document preparation
  • Office organization
  • Data entry
  • Professional communication
  • Flexibility
  • Scheduling and calendar management
  • Calm demeanor
  • Staff management

Certification

  • CPR
  • ServSafe
  • Med Tech

Timeline

Landscaper

First Choice Lawn Care
12.2024 - Current

Warehouse Operator

Medline
09.2024 - 02.2025

Lead Medication Technician

Buffalo Crossing
02.2024 - 09.2024

Front Desk Receptionist

clark clinic
04.2022 - 02.2024

General Manager

Burger King
01.2021 - 03.2022

Package Handler

FedEx
10.2020 - 07.2021

Server

Osprey Lodge Assisted Living & Memory Care
12.2019 - 05.2020

Medication Technician

Brookdale Assisted Living
06.2018 - 11.2019

Cashier

Winn Dixie
06.2017 - 05.2018

Server

Outback Steakhouse
11.2014 - 07.2015

High School Diploma -

Key West High School

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Emma Burcham