Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Emma Burggraff

Duluth,MN

Summary

Versatile and compassionate professional with over 3 years of experience as a Direct Support Professional, complemented by several years in customer and food service roles. Demonstrated ability to adapt to various work environments, resolve conflicts, and communicate effectively with diverse individuals. Proficient in problem-solving, team collaboration, and maintaining a positive work atmosphere. Eager to leverage strong interpersonal and organizational skills in a dynamic role within a forward-thinking organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

DSP (Direct Support Professional)

Sevitahealth
07.2022 - Current
  • Assisted clients with daily living activities, including bathing, grooming, dressing, and oral hygiene, in both private residences and facilities.
  • Provided support with household chores, errands, and meal preparation to promote independence and well-being.
  • Monitored and documented vital signs (pulse, blood pressure, respirations) to track health status and report changes.
  • Developed and implemented personalized care plans, including diabetes management strategies, to enhance client health outcomes.
  • Transported clients to medical appointments, ensuring safety and timely arrivals.
  • Maintained confidentiality and professionalism in handling sensitive client information and situations.
  • Accurately charted shift notes and arranged activities, outings, and appointments using digital tools.
  • Proficient in utilizing digital tools to accurately document shift activities and coordinate client appointments. Skilled in maintaining detailed records and managing calendars to ensure timely and organized service delivery.

Customer Service Associate

Holiday Gas Station
01.2022 - 06.2022
  • Assisted a high volume of customers daily, maintaining a positive attitude and focusing on customer satisfaction.
  • Answered customer calls promptly, minimizing on-hold wait times and enhancing customer experience.
  • Handled billing inquiries and payment issues, adhering to company guidelines and resolving disputes effectively.
  • Investigated and addressed customer complaints, ensuring timely and satisfactory resolutions.
  • Managed car wash operations, ensuring smooth service delivery and customer satisfaction.
  • Maintained fully stocked freezers and shelves, ensuring product availability and quality.

Waitress, Hostess, and Cashier

Pizza Hut
08.2020 - 12.2021
  • Delivered excellent customer service through prompt and courteous table check-ins.
  • Handled cash register operations and processed credit card transactions accurately.
  • Maintained professionalism and composure during challenging customer interactions.
  • Kept server areas clean and well-stocked to enhance service efficiency.
  • Accurately processed and relayed customer orders to kitchen staff.
  • Provided menu recommendations and answered customer inquiries to enhance dining experience.
  • Prepared and printed checks, collected payments, and issued receipts.
  • Supported overall dining operations to ensure smooth and timely service.

Cashier/Cook

Dairy Queen
05.2019 - 07.2020
  • Operated cash register for cash, check, and credit card transactions with high accuracy.
  • Assisted customers with purchases, locating items, and enrolling in rewards programs.
  • Greeted customers and responded promptly to questions and service needs.
  • Restocked and organized merchandise in front lanes to maintain store appearance.
  • Provided product recommendations to boost sales and customer satisfaction.
  • Answered questions about store policies and resolved customer concerns professionally.
  • Counted cash drawer balances at shift start and end to ensure transaction accuracy.
  • Worked flexible hours and additional shifts to support business demands.

Education

High School Diploma - undefined

Cloquet High School
Cloquet
05.2022

Skills

  • Data Entry
  • Medication administration
  • Safety compliance
  • Communication
  • Emotional support
  • Confidentiality
  • Customer service
  • Cash handling
  • Multitasking
  • Adaptability
  • Problem-solving
  • Teamwork
  • Attention to detail
  • Time management

Certification

  • DSP Certification
  • Drivers License

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

DSP (Direct Support Professional)

Sevitahealth
07.2022 - Current

Customer Service Associate

Holiday Gas Station
01.2022 - 06.2022

Waitress, Hostess, and Cashier

Pizza Hut
08.2020 - 12.2021

Cashier/Cook

Dairy Queen
05.2019 - 07.2020

High School Diploma - undefined

Cloquet High School

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