Emma Burpo
Milwaukee
Summary
Quick learner and hardworking, with over 10 years of experience in various customer service roles, including leadership and specialty positions. Experienced in cleaning and sanitation, including ServSafe certification. Excels at completing detailed tasks neatly, under tight time constraints.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Room Attendant
The Charmant
La Crosse
01.2024 - Current
- Cleaned, restocked, and reset guest rooms for prompt turnover.
- Performed detailed final inspections on clean rooms before booking next guests.
- Attended to guests needs throughout their stay by completing thoughtful mid-stay cleans and delivering items to rooms as needed.
- Displayed strong ability to adapt daily operations to reflect occupancy status of hotel.
- Communicated regularly with management, coworkers, and other departments to assure all team members and guests are being supported.
- Made beds and folded towels neatly for optimal aesthetics.
- Displayed excellent time management skills to complete needed rooms before check-in time.
Lead Baker/Line Cook
The Root Note
La Crosse
09.2022 - 01.2024
- Bulk prepped weekly bakery including dry mixes, cookie doughs, pies, and other bakery items.
- Completed bake off of biscuits, scones, and cookies.
- Researched and developed recipes for new bakery items to increase sales while staying within budget.
- Monitored kitchen to assure compliance of ServSafe guidelines in cleanliness of kitchen, preparation of menu items, and storage of ingredients.
- Operated kitchen equipment and industrial ovens in alignment with safety requirements.
- Followed delicate procedures to ensure attractive presentation of bakery items.
- Accurately read food orders from tickets to prepare requested items correctly.
- Communicated effectively with co-workers to ensure timely delivery of orders during peak hours of operation.
- Used scales to quickly and accurately measure exact portions of ingredients.
Lead Barista
Wonderstate Coffee
Viroqua
08.2020 - 09.2022
- Researched and developed cutting edge specialty drinks and syrups while staying within budget, calculating exact cost of ingredients.
- Developed and implemented training programs instructing new hires how to taste single origin coffees, efficiently prepare drinks, and execute latte art according to company standards.
- Performed daily, weekly, and monthly maintenance and repairs on equipment including La Marzocco espresso machine and Mahlkonig coffee grinders.
- Used Microsoft Excel to track quarterly inventory of all coffee supplies and merchandise.
- Attended regular meetings with upper management to track operations and discuss goals of cafe.
- Completed weekly orders of all coffee, paper goods, and merchandise to ensure adequate supplies were available at all times.
- Updated coffee menu frequently while accurately dialing in new coffee beans and training staff on new flavor profiles.
- Utilized customer service skills to efficiently handle customer inquiries and complaints.
- Prepared customer drinks quickly and accurately while executing multiple styles of latte art.
- Answered customer questions about specialty coffee and made recommendations on beans and drinks to maximize customer satisfaction.
- Utilized cash register and POS system to accurately convey customer orders and receive payments.
Education
Associate in Arts (A.A.) - Philosophy
La Crosse, WI, US
La Crosse, WI, USSkills
- Calm under pressure
- Attentive customer service
- Safety and sanitation protocols
- Calm under pressure
- Attentive customer service
- Safety and sanitation protocols
Certification
ServSafe Food Protection Manager
References
References available upon request.
Timeline
Room Attendant
The Charmant
01.2024 - Current
Lead Baker/Line Cook
The Root Note
09.2022 - 01.2024
Lead Barista
Wonderstate Coffee
08.2020 - 09.2022
Associate in Arts (A.A.) - Philosophy
La Crosse, WI, US
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