Summary
Overview
Work History
Education
Skills
Timeline
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EMMA BUSH

Moseley,Virginia

Summary

Dedicated to ensuring patient well-being through vigilant monitoring and effective communication, leveraging strong observational skills and meticulous approach to identify and address potential safety concerns. Possesses natural ability to stay composed under pressure and deep commitment to patient care excellence, making valuable asset as Patient Safety Attendant.

Overview

19
19
years of professional experience

Work History

Patient Safety Attendant

HCA Johnston Willis Hospital
03.2024 - Current
  • Provided emotional support for patients who are dealing with difficult life circumstances
  • Followed organizational policies regarding medication administration procedures accurately
  • Responded quickly to emergency situations using established protocols while remaining calm under pressure
  • Monitored patient movement within the facility and escorted them as needed
  • Identified potential safety hazards in the environment and took appropriate action to mitigate risks
  • Collaborated with interdisciplinary team members to develop individualized care plans for patients
  • Demonstrated a commitment to professional development by attending continuing education courses
  • Assisted with activities of daily living such as dressing, bathing, eating, and toileting
  • Responded quickly to emergency situations according to established policies and procedures
  • Communicated well with patients to identify and attend to needs
  • Anticipated patients' anxieties and answered relevant questions to comfort patients

Blood Collection Specialist

American Red Cross
06.2012 - 04.2023
  • Facilitated communication between medical staff members across departments
  • Cultivated an environment that promotes respect for diversity among donors and colleagues
  • Communicated effectively with donors during pre-and post-procedure visits
  • Practiced aseptic technique when collecting, processing and disposing of biohazardous materials
  • Provided donor education regarding procedure, risks and benefits prior to each procedure
  • Utilized strong interpersonal skills to build relationships with donors and medical staff
  • Conducted quality assurance tests on all components of the apheresis process
  • Maintained up-to-date knowledge of current technologies related to apheresis procedures
  • Demonstrated ability to perform apheresis procedures, including plasmapheresis, red cell exchange and therapeutic plasma exchange
  • Supervised, trained and directed Apheresis staff
  • Operated, calibrated, and maintained equipment used in the Apheresis procedures

Apheresis Technician

American Red Cross
12.2008 - 12.2012
  • Performed venipuncture procedures on a variety of donors while maintaining aseptic technique
  • Evaluated donor's physical condition before collecting the Allogenic and Autologos donations according to established criteria
  • Collaborated closely with team members throughout the entire blood collection process ensuring accurate results
  • Conducted regular maintenance checks on equipment used in blood collection process
  • Verified patient information by comparing it to medical record or identification card
  • Demonstrated proficiency in phlebotomy techniques and safety protocols for collection of blood units from eligible blood donors
  • Provided excellent customer service while responding promptly to inquiries from donors regarding blood collection procedure and post donation care
  • Checked paperwork for completeness and accuracy of information
  • Cross-trained in other areas to meet needs of business
  • Interviewed potential blood donors to obtain medical information, weight and height measurements and vital signs

Assistant Restaurant Manager

Foxwoods Casino and Resort
08.2006 - 12.2008
  • Created an atmosphere where guests felt welcomed by providing friendly service that exceeded expectations
  • Managed a team of 15 employees, providing direction and guidance to ensure high standards of service
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Coached staff on proper etiquette when interacting with guests in order to provide exceptional hospitality experiences
  • Provided customers with excellent service and resolved customer complaints
  • Handled customer inquiries, complaints and feedback in a timely manner
  • Tracked inventory and ordered supplies to prevent stock-outs
  • Provided effective conflict resolution between customers and staff members while maintaining a professional demeanor
  • Maintained accurate records of employee attendance, payroll processing and scheduling shifts
  • Counted money and made bank deposits
  • Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
  • Investigated and resolved complaints regarding food quality and service
  • Greeted guests, escort them to seats and present them with menus and wine lists
  • Monitored compliance with health and fire regulations to reduce risk

Education

High School Diploma -

Seaford HS
Seaford, NY
06.1976

Skills

  • Patient well-being
  • Vigilant monitoring
  • Effective communication
  • Observational skills
  • Meticulous approach
  • Safety concerns
  • Composed under pressure
  • Patient care excellence

Timeline

Patient Safety Attendant

HCA Johnston Willis Hospital
03.2024 - Current

Blood Collection Specialist

American Red Cross
06.2012 - 04.2023

Apheresis Technician

American Red Cross
12.2008 - 12.2012

Assistant Restaurant Manager

Foxwoods Casino and Resort
08.2006 - 12.2008

High School Diploma -

Seaford HS

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