Emma Butler
Apalachicola,Florida
Summary
Proven expertise in customer service and office equipment operation, demonstrated through a dynamic role at Water Street Hotel and Marina. Excelled in enhancing client relations and streamlining business operations, achieving a significant increase in guest satisfaction. Skilled in verbal and written communication, adept at managing multi-line telephone systems with a positive and efficient approach.
Overview
13
13
years of professional experience
Work History
Hotel Front Desk Clerk
Water Street Hotel and Marina
Apalachicola, FL
02.2024 - Current
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Performed administrative duties such as filing documents, preparing correspondence.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Receptionist
NFMC
Eastpoint, USA
06.2015 - 02.2024
- Provided typing, word processing, and clerical support and assisted with special projects
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Answered questions about organization and provided callers with address, directions, and other information
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Processed incoming and outgoing documents via electronic methods and systems
- Processed incoming mail and packages accurately and promptly
- Complied with privacy and confidentiality policies when communicating with callers and guests
- Signed for incoming deliveries and notified employees of packages
- Handled cash and credit card payments with accuracy
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events
- Greeted visitors warmly and ensured they had a positive experience
- Used sign-in sheets and other check-in procedures to track visitors on premises
- Maintained a neat reception area by organizing materials and tidying up furniture
Waitress
River walk cafe
Apalachicola, USA
01.2013 - 05.2015
- Taking order from customers and making sure they had everything they needed while waiting on their food
- Bring their food to them when it was ready and continued making sure they got what they needed
- Taking their payment before they left
Receptionist
Weems
Apalachicola, USA
02.2012 - 12.2012
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Provided typing, word processing, and clerical support and assisted with special projects
- Answered phones professionally in accordance with organizational protocols
- Transmitted information and documents to customers via computer and mail
- Greeted visitors warmly and ensured they had a positive experience
Education
Associate in Arts (A.A.) - Medical administration and medical records
University of Phoenix
Phoenix, AZ05.2017
High School Diploma -
Dove Christian
Apalachicola, Florida05.2002
Skills
- Verbal and Written Communication
- Office Equipment Operation
- Customer and Client Relations
- Business Operations Understanding
- Document Control
- Security Awareness
- Expense Reporting
- Telephone Skills
- Multi-Line Telephone Systems
- Reminder Calls
- Reception Desk Management
- Bank Deposits
- Records Preparation
- Visitor Check-In
- Appointment Confirmation
- Greeting guests
- Reservations
- Multi-line phone systems
- Customer service
Timeline
Hotel Front Desk Clerk
Water Street Hotel and Marina
02.2024 - Current
Receptionist
NFMC
06.2015 - 02.2024
Waitress
River walk cafe
01.2013 - 05.2015
Receptionist
Weems
02.2012 - 12.2012
Associate in Arts (A.A.) - Medical administration and medical records
University of Phoenix
High School Diploma -
Dove Christian
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