Emma Cadwallader
Grenada,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level at this position to help launch career while achieving company goals.
Overview
11
11
years of professional experience
Work History
Cashier
3 J's Deli and mini mart
Grenada, CA
06.2021 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained adequate staffing to meet objectives within budget.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Developed practical training programs to impart knowledge and improve individual skill sets.
- Monitored training effectiveness through observation and metrics analysis.
- Prepared hard copy training materials, module summaries, videos and presentations.
- Created tests, exercises and role-plays for courses to verify competency.
- Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
- Compiled and analyzed weekly trainee retention reports.
Ranch Hand
Atkins & Son's Family FArm
Grenada, CA
09.2019 - 12.2021
- Worked with owner to determine ranch needs.
- Operated ranch equipment for animal care and transport or field irrigation.
- Monitored livestock health and informed ranch manager of issues.
- Cared for livestock and monitored health and living spaces.
- Monitored grounds and reported damage or issues to supervisor before making repairs.
- Provided water, food, vaccinations and healthcare for approximately 500 different kinds of livestock.
- Closely monitored and recorded behavior and health of horses and livestock.
- Prepared horses for travel.
- Groomed horses before competitions.
- Planned harvest and planting schedules.
- Fed and watered livestock and monitored food and water supplies.
- Herded livestock to pastures for grazing or to scales, trucks or other enclosures.
- Cleaned stalls, pens and equipment using water hoses or pumps.
- Mixed feed, additives and medicines in prescribed portions.
- Used all-terrain vehicles to patrol expansive land holding, pastures and grazing areas to monitor animal activities.
- Moved equipment, poultry or livestock manually or using trucks or carts.
- Patrolled holding habitats and grazing areas to monitor animal safety and make timely repairs to equipment, gates and pens.
- Shifted animals between grazing areas to foster sufficient access to food.
- Examined animals to detect illness, injury or disease.
- Administered medications and vaccinations or arranged for veterinarians to provide extensive treatment.
- Maintained stock health with proactive grooming, clipping, trimming, parasite control, castration and shearing.
- Cleared and maintained irrigation ditches for adequate water flow, dust suppression and crop growth.
- Ordered food for animals and arranged delivery.
- Segregated animals according to weight, age and physical condition.
- Protected herds from predators using trained dogs.
- Repaired buildings, fences and other pertinent structures to keep animals properly contained.
- Assisted with maintenance and repair activities to keep buildings and equipment in safe and proper condition.
- Cleaned and maintained animal pens by raking up manure and putting down fresh straw and hay.
- Harvested vegetables to make ready for sale and consumption by picking, cleaning and packing with labels.
- Transplanted plants and planted new seeds according to determined size of crop.
- Watered and fed livestock and cleaned pens and enclosures to maintain farm animal health.
- Assisted with garden and crop harvest by collecting, sorting and packing crops.
- Cared for livestock by regularly feeding and watering animals.
- Applied fertilizer to ground to enhance growth.
- Mixed animal feed, additives and medicines in prescribed portions.
- Monitored and adjusted irrigation systems, distributing water according to crop needs.
- Identified plants, pests and weeds to determine selection and application of pesticides and fertilizers.
- Ordered food for farm animals and arranged for delivery.
- Deadheaded annuals and flowering perennials to encourage further flowering and growth.
- Applied pesticides to rid grounds of mosquitoes, wasps and ticks.
- Harvested and inspected crops by hand for quality purposes.
- Removed roots, rocks and debris from field in preparation for planting.
- Picked fruits and vegetables on assigned plots and checked plants for signs of pest and disease.
- Planted and watered seeds using hand watering and irrigation systems.
- Examined livestock for signs of injury and disease.
- Monitored and adjusted irrigation systems, properly distributing water according to crop needs.
- Dug, cut and transplanted seedlings and shrubs.
- Felt plants' leaves and noted coloring to detect presence of insects or disease.
- Cut and split wood for cold weather heating purposes.
Senior Daycare
Country Wood Estates
Central Point, OR
08.2018 - 05.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Reported concerns to nurse supervisor to promote optimal care.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Assisted clients with maintaining good personal hygiene.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients get in and out of beds and wheelchairs.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Drove clients to doctors' appointments and social outings.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contributed to case reviews of client status and progress.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Consulted with client care team to continually update care plans.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Instructed family members on how to provide bedside care.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Overnight Stocker
Walmart
Yreka, CA
06.2012 - 12.2014
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Followed instructions to properly arrange merchandise items.
- Picked up boxes and related trash from sales floor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Used proper case cutting techniques to cut and sort stock loads.
- Assessed floor displays to restock merchandise.
- Checked shelves in department to determine replenishment needs.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Assisted customers with product, promotion and policy information.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Identified and quickly handled spill clean-up.
- Updated pricing and sales signs to promote merchandise.
- Prepared products by adding tags and readying pallets for restocking.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Operated forklift and pallet jack to transport heavy loads.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Read orders to verify attributes and quantities of merchandise.
- Stamped price tags on merchandise, referring to official price lists.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Issued supplies, materials and products to team members based on information from requisitions.
Education
High School Diploma -
Yreka High School
Yreka, CA06.2011
Skills
- POS Systems
- Cash Handling
- Customer Service
- Merchandise Packaging
- Feedback Acceptance
- Customer Transactions
- Cash Register Operations
- Problem-Solving
- Cleaning and Sanitizing
- Work Task Prioritization
- Price Identification
- Policies and Procedures
- Customer Relations
- Honest and Ethical
- Product Scanning
- Inventory Stocking
- Problem Solving
- Pricing and Markdowns
- Credits and Refunds
- Complaint Resolution
- Sweeping and Mopping
- Cooperative Attitude
- Reliable and Responsible
- Staff Supervision
- Payment Processing
- Product Location
- Honest and Dependable
- Detail-Oriented
- Employee Training
- Loss Prevention
- Cash Management
- Cash Drawer Balancing
- Merchandise Restocking
- Liquor Regulations and Compliance
- Staff Mentoring
- Ordering and Stocking
- Product Recommendations
- Security Monitoring
- Cash Register Operation
- Credit and Cash Transactions
- Cash Counting Machine Operations
- Scanner Operations
- ID Verification
- Issue Resolution
- Customer Assistance
Timeline
Cashier
3 J's Deli and mini mart
06.2021 - Current
Ranch Hand
Atkins & Son's Family FArm
09.2019 - 12.2021
Senior Daycare
Country Wood Estates
08.2018 - 05.2019
Overnight Stocker
Walmart
06.2012 - 12.2014
High School Diploma -
Yreka High School
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